Hi all,
I'm a guest an Airbnb currently - I hope this is the right place to ask for any views ie for guests as well as host.
My host lives in another country and it seems has a neighbour who manages check-ins. The host provided the apartment number for me to ring on arrival (bell) or a phone number in the alternative.
Today I arrived at the accommodation for check-in at the agreed time, rang the bell a few times and there was no answer. As I'm in a new country as of today, I don't yet have a SIM here so couldn't call.
Eventually someone else leaving the building let me in the main door and I began to search for the apartment number the host had given me. However, it's an old building with several floors and most apartments didn't have numbers displayed.
Eventually I saw someone gesturing at me and it was the host's neighbour. It turns out the host had given me the wrong apartment number (69 when it should have been 68) so that's why they didn't hear me ringing the bell.
Further, the place is advertised as having a lift (elevator) but it's our of order, apparently will start working again this evening. So I had to carry.my heavy bag up to the 4th floor apartment.
The whole experience only took about 30 mins but still was inconvenient in a new country and city. The apartment itself is very nice and just like the photos.
What are people's views on me seeking a small refund eg $20 or so for my inconvenience? Am I justified or being a scrooge?
Thanks for reading!
Ian