Guest broke into locked personal storage - air bnb did nothing

[Helen2]

I had a first time airbnb renter who broke into locked storage and used 3 times the amount of linens provided.

We filed a claim for additional cleaning since our crew had to do 3 times the amount of laundry. I filed 4 claims, air bnb gave me the run around for a month and they ultimately said "they can do nothing"

Airbnb should offer their hosts protection. We've been super hosts for years and one guest who is vindictive and unaware of what renting a personal home is can ruin your rating, damage property, with no action fro. Air bnb.

This guest was very angry we had a city wide power outage and wanted a full refund. I advised them that air bnb actually covers that protection and that they should contact them for refunds. It is not the responsibility of the private home owner to cover acts of nature. That owners is on Airbnb making millions per year on hosts.

Extremely dissappointed in Airbnb after 3 years of superhost status and hundreds of 5 star reviews. They not only wasted my time, but they also encourage this behavior in their guests. 

[Frederick153]

Hey @Helen2 ,

I’m really sorry to hear about the difficulties you’ve encountered. It’s extremely frustrating when a guest misuses your property and you don’t get the support you need from Airbnb.

One way to manage these issues is through clear communication with your guests. Providing detailed instructions and guidelines in a welcome book and using signs throughout the property can help set expectations and prevent misunderstandings. For example, clearly label any locked storage areas and specify the rules for using linens and other supplies.

Customizable welcome book templates and professional signage can be very effective for this purpose. They help ensure that all important information is communicated clearly and consistently. Check out templacity for some excellent design options that can make your communication more effective.

Hope this helps, and best of luck with your future hosting!