Reconfigure booking

[Jayne-Ann0]

‘What I really, really want’ is for Airbnb to reconfigure booking to permit guests to specify the number of rooms and beds they require. Like a hotel or booking.com. As of now, pricing imagine all guests staying in the same room. Absurd, of course.

This causes me no end of difficulty. I’ve been arguing for the change for 4-5 years. Airbnb don’t seem to appreciate the concept of bed and breakfast in the UK and chambre d’hote in France. It’s not rocket science. 

[Sarah977]

@Jayne-Ann0  This is user error, not a problem on Airbnb's end. You aren't listing correctly, is why you are having these problems. 

You have 3 private room listings. You have guest counts for each bedroom which are for all  3 bedrooms and number of beds on each are the number of beds you have available for all 3 rooms. This is not the way to list on Airbnb.

You need at least 5 listings. Each private room listing should only have a max guest count for that room, the number of beds for that room, only photos of that room and common shared spaces. 

Then you would have a 4th listing which combines 2 bedrooms with appropriate guest count for 2 rooms, etc.

And a 5th which combines all 3. 

Then you have to link the calendars so you don't end up double booked. So if the 3 bedroom listing gets booked, all the other listings get blocked for those dates, if the 2 bedroom option gets booked, all the other listings apart from one bedroom get blocked, etc.

It's a shame you have been dealing with this for so long without anyone explaining to you how to remedy your issue.

[Jayne-Ann0]

Of course, I know this! But I don’t WANT three separate listings for three rooms. Can you imagine a hotel advertising each room individually? When small groups, families, etc, book a B&B, they want to stay together at the same place. They contact one hotel or B&B and specify their requirements. They don’t want to look for individual room listings, which may show up separately on the listings for a particular location. It may not be at all clear that the room listings are in the same B&B. 

Perhaps it’s different in the Americas. In Europe, we have been doing B&B/Chambre d’hote for a very long time, and we know what people want and expect.

The big problem for me on Airbnb is the computation of the charge. Airbnb keeps adding on the extra charge for an additional person. Whereas there is a base price for EACH ROOM (naturally, like a hotel)  and an extra charge for the second or third person in the SAME room. 

booking.com allow me to list each bedroom within the main listing, and the guest can choose what they want. Same for Tripadvisor

[Sarah977]

@Jayne-Ann0  "Can you imagine a hotel advertising each room individually."

But that is exactly how the hotels and other B&Bs on Airbnb list. 

Yes, different platforms work differently and if you are going to be obstinate and refuse to set up your listings the way you have to on Airbnb for the bookings and charges to work properly, then it's odd to complain that it isn't working properly.

If you set up the listings as I described, with extra listings which combine either 2 or 3 rooms, and each individual room listing showing only the number of guests suitable for thst room, then yes, families who want more than one room will easily be able to book that, they won't just see individual rooms and not know that there are more available. 

As I said, to have the bookings be charged correctly, you need not only 3 listings, you need 5. 

I don't know if you just aren't understanding this or you just don't want to do it for some unknown reason.

[Jayne-Ann0]

I think you are being rude and unprofessional and unhelpful. 

[Jayne-Ann0]

We don’t communicate in such a waybin Europe.