My listing showed up with this photo as our lead. It is of the utility wall on the back of our house. It is not in my listing. It is not a selected photo and it is not assigned to any room. It seems the system chose it at random to represent my property because it might better reflect a cabin???
No wonder my views and bookings have fallen off a cliff after this release! I guess they kept my headline “Majestic Views…” though.
I called CS and was sent instructions on how to change my pictures for an Experience listing. 🙄I have emailed several times now explaining this is a Plus listing and this photo is not associated with any room and I cannot change it. I have received no response back.
I am very frustrated!
We have Airbnb Plus properties that were vetted personally by Airbnb for design, an amazing view and chef’s kitchen. Yet, if you filter for those things as a guest Airbnb takes you to listings 3.5 hours away in Gatlinburg! Why weren’t Plus properties included?
I am sorry, but I am very frustrated. We are coming up on the last page of searches where for 9 years we have led our region in sales and service and still have 5 stars overall. Why is Airbnb directing people away from our listings?!?