A little late to the party as I only became aware of this change last night!
Wasn’t it only a few months ago that airbnb revoked the part of their updated refund and rebooking policy that we were all unhappy about (paying for guests to be relocated)
Now, they’ve updated their cancellation policy to ensure they massively financially sting hosts for cancelling, and also when hosts are found “responsible” for a cancellation, eg when conditions are grossly for materially different From how the listing was described at the time of booking.
Seems like we are back to square one, with the doors wide open for unhappy guests/scammers/even airbnb to really take hosts to the cleaners- someone let me know if I’ve missed something or got the wrong end of the stick!
Surely it must be time for some more listening sessions to understand why hosts are so outraged and feel hung out to dry yet again (Covid policies, refund and rebooking, now cancellation policy)
Or time to wheel someone out to respond to everyone’s concerns in a way that just creates confusion.
Or time to revoke the changes, kick the can down street and wrap it up in a new policy change in a few months time.
Anyone else feel like they’re in an unhealthy coercive relationship with airbnb?