Check out your Superhosts rewards

[Airbnb]

Earlier this year, Airbnb announced that it was expanding its rewards program for Superhosts. Several new benefits were introduced, including an extra 20% cash bonus for referring new hosts. (Hosts can make up to $600 in referrals, depending on their location.) That’s in addition to the benefits Superhosts have long enjoyed, like priority placement in search results and the Superhost profile badge.

Since then, the Airbnb team has done more research to improve the Superhost experience even more. That’s why they’ve decided to adjust certain rewards to focus on the most impactful benefits. The goal is to expand the rewards program in the next year or so. Stay tuned for announcements on this— hopefully by early 2019.

If you’re a Superhost and want to learn more, log in to your account and visit the Superhost rewards portal.

The Airbnb team would love to hear your thoughts on Superhost rewards. Which benefits do you enjoy most? Which new benefits would you like to see?

We look forward to hearing from you on this one.

Thanks!

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[Sandra1383]

I would like to see a search that would include all Airbnb choices in a map view - with options for a 5, 10, 20 mile radius options.    

[Erin289]

Superhosts are the bread and butter of Airbnb and its success. Hosting benefits should reflect that, as any  company would reward their best employees who go above and beyond. $100 per year in travel credit is pretty weak. This should be a quarterly benefit while promoting the opportunity for hosts to stay with other great hosts. This allows us to share ideas and improve upon our places.

[Rory52]

I think Airbnb should give us free refresher photos once per year because as super hosts we are always updating or making improvements to our spaces. 

Also, I think getting us discounts at home stores and other places of value air, experiences goes a long way to benefit us, our guests and Airbnb.  

[April51]

Being a superhost is an honor but there are fewer guest take too much advantage of superhost kindness especial for a woman host. I host a guest who have a serious personal issue,  he read all my reiveing then booked my house for his traval convience. But after his checking in, he threaten me living under his rule No cooking at my home instead of buying my food from restaurant otherwise he will do…. ! Does a super host wroth to obey to keep non cancellation or good veiwing? I would like everyone share your opinion when this case happened in your house. Thank you!

[Laurie210]

I think we should be able to charge an extra cleaning fee upon presentation of photos  of the property.  As we superhosts typically own one property, it is very impactful to have to pay maids extra cleaning fees for properties left in a very dirty condition, or have to spend the time, electricity, water etc. washing many items multiple times trying to remove stains.  Hotels with multiple rooms can absorb these costs, we cannot.  Thank you.

[Paul1354]

I agree with most all the "bitciness" that I've read, but I have to agree with Martin.  I consider myself to be a professional Innkeeper and service provider.  AirBnB offers me a platform to put my most excellent property out into the public domain where the potential guests are looking for the best experience for their buck.

I have maintained a 4.9-star rating nearly forever, but regardless of my Super Host status, I will continue to offer my guests a carefree and memorable stay.

I like what I do and try to make my guests feel that I really care for their comfort and ease.

[Jerry189]

Yes, we have all had that one guest. When i hosted that "one" she left me a terrible review when there was`nt anything i could do about the situation. There was a bad storm and we lost power and she decided she would just sleep in her vehicle. I agree that we should be able to remove atleast 1 review a year as a host and i sure that there are guest that would like to have one removed too.

[Del2]

Keep your rewards program simple and relevant. It is already getting junked up.

Hosts like $ and incentive to make more, and if they are in the top rung then reward them because in biz 20% of the people/product usually account for 80% of sales. You have a lot of competition coming on board, so make ABB the platform to stick with or hosts will start fanning out to other platforms more.

I do applaud your efforts to change the SEC rule re equity- that creates a true community

and would go down in history, as well as be a gig economy change leader.

My 3 cents.

-Cash/Travel credits are great and in the USA at least $200/year would make sense because that will not even cover one night many places. Do not have 1 year expiration- make it 2 -3 years and can combine. I had a year I had to stay home for personal reasons. Could be a higher amount for maintaining SH status and longevity such as additional $100/year travel credit each year after 3.

-Having done contract negotiations many years, what serious players are most satisfied with are "tiered incentives" The better they perform (or something sells) the more income. You could set it up with both longevity/performance. So instead of taking 3%, ABB takes a lower % when the threshold is met. Creates loyalty to using ABB as the platform.

-Not sure who does your premiums but ask yourself if you need another mug/t-shirt/tote bag- then go see them at Goodwill or in a dumpster. Not green or smart branding. What we really need are simple tools. For example your logo on a Flashlight, Medicine Kit, Umbrella- these are essentials in each listing unit. And you are missing an obvious one- placards. It would be great if I had a template of them (your logo could be on the bottom)

Placard examples: "Please remove shoes"  "Turn Off Lights When You Leave" " We are in a draught, limit showers to 5 minutes" "Leave Keys here when you check out"...set them up on a template as folded tents and to be printed out as needed by hosts in different styles.

Thank you.

[Angela1112]

In my opinion the main current benefits are search visibility and enhanced support.

A reward I would really like to see is an AirBNB platform for Superhost swaps, where you could list your AirBNB in a host swap program, and make/receive trade offers between other interested hosts.  

I also wanted to express that I love the semi-new idea of tags for listing, but I find the "categories" insulting. We don't have a TV or kitchen so do not quality for "Family" or "business"....  but we regularly have very satisfied guests in both of these categories. Let guests choose for themselves based on the tags, rather than trying to assume what families or business travelers are looking for. Our lack of a TV is intentional, we want to create an old-world feel to match our 1895 house.  

[Jonathan662]

I’ve been a superhost for several quarters now, and frankly I have no idea what the hype about this rating is about. Who cares about a superhost? I have no need for such silly marketing. Give me some real benefits for doing a good job. 

[Conrad-and-Robert0]

Recently searching other AirBnb's to stay in, I noticed the "Plus" option on several sites. Entering those sites, I noticed they had a different way in which to see the photos of the space. However, while the photo format was nice (not better, not worst), location space property info background/detail is missing, and can only be found by going back to the general site. Confused as to what "Plus" got the Host/Super Host,  I called AirBnB.  After a few minutes of discussion, I determined that the "Plus" status is actually nothing more than another way for AirBnB to obtain an additional $149 from it's member base! Just when we are told we should strive for  Super Host status (folks aren't picking location just because a location is a Super Host), AirBnB tells us/me Super Host used to be the top status, now for $149 you can buy "Plus" status and that means that's the top status.  I don't know who's coming up with this options, but they sure aren't listening to the customer/Host base. 

[Richard531]

As a Superhost with over 400 reviews across 4 listings in less than 2 years of doing this, I'd like to find out where I sit in the grand scheme of things.  I want to be connected not just with Superhosts, but with perhaps an even higher level of Superhost. That smaller community could really put our heads together and make Airbnb better (400K opinions - which are the number of Superhosts) is way too many.  

I disagree that we should be able to cancel a reservation for any reason - why should we have the right to do that?  I also disagree that we should be able to expunge 'X' number of reviews per year.  If you're a Superhost and doing high-volume turnover and providing great service, it'll be 2-3 weeks before that bad review is buried beneath the great reviews you keep getting.  Don't take it so personal - some guests are absolute idiots.  Move on and keep doing what you're doing.  You're a Superhost.

The sticking points for me? 

1) Airbnb gets paid WAY TOO MUCH MONEY on each stay.  Don't get me wrong, the geniuses that set up the Airbnb platform deserve to be the billionaires that they already are.  But they need to trim their earnings and plow that money back into the hosts that are doing 99.9% of the work for them from this point forward. And for goodness sake - do NOT take this company public. . .  

2) Airbnb concentrates their energy on continuously expanding the business.  But this is a fool’s quest.  Airbnb is a broker of budget minded travelers and competent hosts wanting to share their homes.  Take a 1-2% cut of those transactions and provide decent enough customer service/arbitration in the event of disputes.  Nothing more, nothing less.  

3) Guests have way too much power.  For example, guests are innocent until egregiously proven guilty.  Hosts are not given the benefit of the doubt – even if you’re a Superhost.  If I say something happened - IT HAPPENED.  If a one-and-done college kid and his jerk friends deny the claim I make, Airbnb needs to side with me.  I don't find that happens every time.  

4) Give more free "Airbnb money" to Superhosts (based on # of hosted stays, revenue, etc.) for me to stay at other Airbnbs as a guest.  As it stands right now, I already stay in 20+ different Airbnbs every year as part of personal travel.  I’d love to save money on those stays.  Why is there no rewards program whatsoever?

5) As a possible contrarian point to #2 - As long as Airbnb is going to pump their coffers with millions of dollars from hosts and guests (read: Airbnb has a $5B balance sheet), where is hard-core support when entire markets are being threatened the banning of vacation rentals entirely (San Diego)?  I know you sent a couple reps from San Francisco (who bragged about being on a "business trip" 5Xs during our meeting).  But they didn't do enough.  Send in the CEO for a week.  Give us some REAL air cover.  Move the needle.  My listings have represented thousands in fees over 2 short years.  I've called Airbnb to arbitrate a few disputes and gotten a couple $100 travel vouchers.  Where's the rest of the money I've given to Airbnb?

[Doan0]

I am a real estate investor. I have been hosting for a year and a half. I gained more experience day after day. I don’t know how important ‘Super Host’ is but I would love to meet more people all over the world. I want to learn new things from others. I do know that a Super Host has more bookings than a normal host. I have credit from Airbnb but I haven’t used it. I love the fact that Airbnb will pay me $360 USD when I invite others to become hosts. I teach them how to be good hosts and how we can make our community better and safer for travellers. Those travelling have never encountered trouble except for the young locals. Every time a local requests or chooses instant booking, I have to look at their reviews. If they have good reviews I will approve, otherwise I will refuse them or they must give me an extra $300 deposit in cash. When they check out I will refund to them, it is no problem. Overall, I haven’t had any troubles.

[Sarah977]

@Richard531    Regarding your opinion that hosts shouldn't be able to expunge any reviews-  the problem is not so much with a bad review, which as you say, will eventually get buried, and if it's an outlier among otherwise great reviews, usually makes the guest look like the one who is "off". The issue is the overall star ratings attached to the review- one 1* review from a vindictive guest can take away one's Superhost status, even if they've held that status for years. 

And not all hosts have 4 listings and hundreds of reviews, so that bad review can be devastating if it's among 30 reviews instead of 400.

[Emily96]

I am a 14-time Super Host. The vast majority of negative reviews are in retaliation for requesting compensation from guests who break house rules (and items!) I see this over and over. I am thankful to not have any bad reviews, but I have opted not to review some guests because of the fear of retaliatory public reviews.  We do not need to be held hostage by this fear! We should feel comfortable requesting compensation from bad guests without fearing a negative review due to it. Being able to delete these types of false reviews would be an EXCELLENT Super Host perk.

@Martin857 wrote:

I see a lot of superhosts requesting exemptions, the right to remove three reviews etc etc etc. you earn a Superhost status because you are a brilliant host which turns negatives into positives - giving guests , even the tricky ones , the best possible experience .  Stop complaining about the limitations and live up to the high standards - this is what separates you from all other hosts .   There will always be less favorable  reviews but that’s life . Sorry guys - suck it up 🙂