The 48 hours free cancellation shouldn't be forced on us and neither should any of the other stuff that's been forced on us like this draconian rating system. For example, moderate cancellation police in order to keep Business Ready. What business doesn't have insurance or travel insurance? It's sheer manipulation. The people cancelling 5 days out are not businesses. Also, people can buy travel insurance. Why should we take the hit? How can we get someone else in 5 days at the same price or at all? IB, SP, etc. Another thing, why are they hiding the math for this new host ratings criteria that is supposed to "help" us? The only person this new policy is helping is the extortionist and the vengeful guest who maybe a few sandwiches short of a picnic. I've had those people. So everyone knows, here is the math-
A single 4-star rating, you need 4 perfect 5-star ratings to average 4.8
A single 3-star rating, you need 9 perfect 5-star ratings to average 4.8
A single 2-star rating, you need 14 perfect 5-star ratings to average 4.8
A single 1-star rating, you need 19 perfect 5-star ratings to average 4.8
A Host with the following scores:
61 5-Star Reviews 11-4 Star Reviews, 2 3-Star Reviews. They have 82.43% 5 Star Reviews. However, they have a 4.797 Score.
Reason being that in order to achieve superhost status the following is true:
A host can also have the following:
18 5-star Reviews, and 1 1-Star, therefore a 94.74% 5-Star Rating. However, they will have a 4.78 Average.
13 5-Star Reviews, and 1 2-Star, therefore have a 92.85% 5-Star Rating. However, they will have a 4.78 Average.
8 5-Star Reviews, and 1 3-Star, therefore have an 88.88% 5-Star Rating. However, they will have a 4.77 Average.
And so on.... Basically, if you have one bad guest experience, where it is below 4 stars, you pay for it, big time.
So they are telling us all these new changes are meant to "help" us, but with the SH criteria they aren't showing us the draconian math. I know from talking to the CS people that some of them are brainwashed. One of them told me that they all believe that ABB keeps our money in some super secret institution that doesn't make or give out interest. How could someone believe that. I told her no such institution exists.
I think they intentionally hire people who are fine saying, I don't know and I don't think anyone else knows. What? I recorded my CS encounter today and I asked 2 simple questions to American CS people and they don't know anything about the changes. They think there have not been any changes. Shouldn't they watch the BC videos at least? I'm wondering if I should put these recordings up on youtube. ABB should be embarrassed. It's a good thing they don't have us in captivity 5 days a week.
“One believes things because one has been conditioned to believe them.”
― Aldous Huxley, Brave New World
Why don't we all unlist until we get what we want? I don't get it. If we organized, we could do it. I get most of my bookings from VRBO and Wimdu now anyway. They just did another horrifying thing to me because the Case Manager didn't know the difference between PST and EST and thought I gave out my email address before the booking was made so she canceled a reservation worth almost 7k and committed defamation of character against me.
1. There time stamp got messed up because I was in a different time zone.
2. If I had done that, it would have been blocked out. By that logic, she need to go around and cancel the bookings of about 90% of guests that have contacted me.
3. The Probited activites say you can't make offsite reservations. Giving out your email or phone number isn't making an offsite reservation. People have other reasons they do it, like they want to protect themselves because there is no host protection. You have to DIY. Even though I never gave my email before the reservation was made, I did point out what the Prohibited Conduct says. She agreed w me, but said that if someone gave out their information they would be doing something suspicious. She says she could suspend me because I have not accepted the TOS. I said that isn't true. I accept them, I just don't see words that are not there. I also said threatening someone is against ABB policy and if she threatens to suspend me again I would report her.
4. I also told her I have taken legal action against airbnb for incompetence and immoral actions by case managers before and I won, but she doesn't seem phased. I don't know if she doesn't believe me or what, but it will cost ABB at least $1700 more if I file a claim against them. It doesn't make sense for her not to own up to her mistake. Plus, I could also go for defamation of character. Oh yeah, someone called me to apologize for the whole mess and said I did nothing wrong. I recorded the phone call. I've been recording all the calls. Anyway, she said she would call me the next day at the same time. That was on the 14th. I had made it clear that I wanted my money and an apology to the guest. She had said for sure to the apology, but I never ever got a call back about the money. In summary, I was never called back about my money or reassured about the guest getting an apology. There is more to the story, but I realize I'm off topic. These case managers are so arrogant that they think they can do whatever they want. She doesn't understand that I'm not playing. I will get my money. How can they have someone who doesn't know that time zones can mess up the time stamp working there? Why don't they train these people. I'm baffled that this company can keep going. I guess it's the unique places.
