Hello from sunny and beautiful Guanacaste, Costa Rica ☀️!
Thanks @Catherine-Powell for this opportunity.
These are my comments regarding the Winter Release:
1. Photo Tour order: I love the photo tour and the possibility to include amenities per each room. As previously pointed out my several fellow hosts, please consider enabling the option for the host to sort the room order in the photo tour.
2. Guest Favorite: Wonderful addition! It is extremely helpful for guests to improve their chances of having a wonderful stay and it is also a recognition from Airbnb to outstanding properties and their hosts. Feedback:
a. Definition of Guest Favorite for Guests: using the app or website as a guest , I have found 2 different definitions of what Guest Favorite is and some do not reflect its true spirit. Even though there is a link that explains what it is on the top of the web page, we all know that usually guests do not read throughly so they will not open the link but instead read what it is on the listing.
The definition on the filter says: "One of the most loved homes on Airbnb based on ratings, reviews and reliability." (Probably the best definition shown).
The definition on a listing says: "One of the most loved homes on Airbnb according to guests." (Also in Spanish, it is translated as "most popular" which is not a really accurate description of what a Guest Favorite is)
The definition on the link that explains this new category, says: "Learn about Guest Favorites, the most loved homes on Airbnb"
My feedback is to standardize the definition and use the one that truly reflects the spirit of Guest Favorite (for me, the first one).
b. Impact of how often Guest Favorite category is updated: Has Airbnb considered the impact of updating listings on this category every minute? Did you consider possible cancellations from guests that book a Guest Favorite listing and if later that the listing is not anymore under that category, guests decides to cancel and look for another property?
If Airbnb aims to inspire security and stability, updating this category so often might send an opposite message to guests.
c. Visibility of Super Hosts who also have Guest Favorite properties: Some of guests -especially the ones who are also hosts- choose to stay with Super Hosts because they know what it takes to reach that status and that is a guarantee that their stay would be fantastic.
When looking for a listing, the page displays listing pictures with no label, others labelled as Super Hosts and others labelled as Guest Favorite. The Super Hosts who are also Guest Favorites loose visibility with these labels, because only one of the 2 labels is shown on their listing picture. I do not have a solution, but I am not happy with this. Clicking is the key for getting a booking, and since Guest Favorite is a new category, which is not so familiar to potential guests, not having the Super Host status shown, may impact negatively the chances of getting clicked for Guest Favorites who are managed by a Super Host.
Thanks again for this opportunity!
-Jeannyna
Guanacaste, Costa Rica