Introducing Superhost Week

[Laura_C]

Hi everyone,

Let me take a second to introduce myself: I’m Laura Chambers, and I lead the team at Airbnb that’s dedicated to helping hosts like you succeed. (You might remember me from the most recent Host Q&A.) I’ve been a fan and engaged user of Airbnb for a long time, but since I officially joined the team here in July, one thing has become even more clear to me: It’s the wonderful community of hosts that makes Airbnb so special.

Within the Airbnb hosting community, we’re particularly appreciative of Superhosts. As 2018 draws to a close, we wanted to do something special to celebrate them. So today,  I’m thrilled to announce that we’re kicking off an exciting new event for the first time ever: Superhost Week!

Congratulations to those of you who are Superhosts. It’s such a huge achievement. Airbnb’s community is powered by great hospitality and trust, and you exemplify that spirit and excellence. It should be no surprise that Superhosts earn about 22% more on average*—guests really value your hospitality.

This week will be full of celebrations and recognition. Here’s what Superhosts can expect:

• A personalized gift: If you’re a Superhost, check your inbox. We hope you’ll enjoy the custom map you just received, highlighting your own journey as a host with Airbnb.
  
  
• Marketing to guests: This week, Superhosts will be featured at the top of Airbnb’s home page, giving Superhosts more visibility to the millions of people who visit Airbnb each day. Here’s what they’ll see:

If guests are curious and click to learn more, they’ll go to a brand new web page where we’re showcasing Superhosts. This page will help them better understand the Superhost badge icon on your listing, as a symbol of the amazing hospitality you provide.

• Social celebration: Throughout the week, we’ll be highlighting some extraordinary Superhosts on social media channels. Check it out and follow along here:
  • Facebook
  • Instagram
  • YouTube

I hope you enjoy this week of celebration! We’re committed to continually improving the Superhost program, and some changes are already underway. For example, we just introduced new criteria to ensure that hosts who host longer stays have fair access to becoming Superhosts. I’d love to hear your ideas for what we can do to make the program even better. Let me know your suggestions in the comments below. I’ll be checking in throughout the week.

Congratulations again to those of you who are Superhosts. Thanks for everything you do— and happy hosting!

Laura

*Based on internal Airbnb data comparing median aggregate revenue earned by Superhosts to other hosts (with 10+ bookings) on the platform worldwide during 2017.

[Laura_C]

Happy Superhost week @Shannon300!

[Ellen140]

Nice!

[Margaret94]

I have a question about the service fee that guests pay.  If you have a guest who stays for 5 days, surely their service fee could be discounted.  My room is $70.00 per night but if they stay for 5 nights it is $350 + $50.     I am renting an apartment in Montana-Crans Switzerland for  13 nights and I am paying $180 per night service fee.   Yes I could have trouble with my host in Switzerland but to charge me $10.00 per night I think is unreasonable.

Margaret

[HannahyMartín0]

Love being a Superhost and all that means. My goal is to provide an excellent service to our guests so they can really enjoy our little town like a local. Let’s keep making the difference!!

[Brent85]

Thank you, AirBnB! Our marketing our beach front condo and beach house on AirBnB has been one of our best decisions!

[Nancy172]

This is great but looking forward to the invitation to acheive AirBNB Plus, please let us all know how?? 

[Laura_C]

Hi @Nancy172! On our new host-facing Superhost page (here), we've updated the info on how to become a Plus host (scroll to the bottom to Your Questions answered). I hope that helps! ~Laura

[Nancy172]

Great, I will wait for your invite after AirBNB PLUS things get back under control, the response tells me AirBNB is overwhelmed with requests so we understand the need to wait however we are looking forward to the invite thanks!!!

[Harris14]

Thank you so much for the suppout of the airbnb and special recongnation of the hard work from the super hosts. By working together,  we made the airbnb #1 in the industrial. I am so excitenting to be a super host during my retirement and I already put the email I received to my face book page to tell all my families and friends how happy I am to became a superhost in airbnb and how happy I am to know my guest enjoy their trip and the accomendation I provuded.

[Akhilesh0]

Thank you team Airbnb, for enabling us to be the superhosts that we are. Certainly a proud moment! I congratulate each & every fellow Superhosts for their dedicated hardwork & support to the community of travellers and us hosts alike! Kudos!!

[Neil183]

Thanks so much to Airbnb for giving me the opportunity to earn a second income through them and to get the opportunity to meet people from all over the world. It’s great to be part of this family. Thank you 

[Flor54]

Thank you Airbnb for thinking of us as SUPERHOST, as something special, because I go an extra mile to keep the reputation of Airbnb as the best experience that a traveler can have from a unique place, to clean, safe and family environment. I look forward to continue participating and sharing with other what is happening and thank you for the megazines you send us and keep us in front page as goid advertizing.

[Laura_C]

Congratulations on being a Superhost @Flor54!! ~Laura

[Flor54]

I AM VERY HAPPY AND PROUD AND FEEL LIKE IS AN HONOR TO ME REPRESENTING AIRBNB SINCE MAY- 2012. AND PLANNING TO CONTINUE DOING BUSINESS WIRH THEM, BECUSE I LOVE TO HAVE MY HOUSE FULL OF JOY SHARING WITH MY INTERNATIONAL GUESTS.  I DO NOT FEEL ALONE ANY MORE.     

[Kasturi1]

Best thing that I could have done is convert my apartment into a BNB & register in Airbnb. I'm faced with a curious problem which I'm hoping others too have faced. A guest gushes over my place & says he/she would like to settle down there, & then doesn't send in a review! How does one get guests to post their reviews?