Meet the new Reservations List — inspired by you

[Airbnb]

You’ve told us that the Reservations List is an important tool for managing your listing on Airbnb, so we want to make sure it has the functionality you need. We asked hosts in the Community Center how you use the Reservations List and what improvements you’d like to see. Then we redesigned the page from the ground up, incorporating some of your feedback.

 Here are some of the improvements you can expect:

Easier access: Many of you told us that the Reservations List had become difficult to find. To address this, we added a direct link to the main navigation at the top of your page (to the right of Inbox). Now, you can access your reservations anytime, without having to bookmark the page.

Better navigation: As we added information to the Reservations List over the years, it became difficult to scan quickly for the details you wanted. So we moved some of the information around to make the page cleaner and more intuitive.

The most important information is listed in the columns. Click the Details button in the right column to open a full-page view of the reservation, including the payout breakdown, additional guests (if applicable), cancellation policy, and more. We also redesigned the page to be more printer-friendly so that your downloadable reports are easier to read.

Sort and filter functions: We added sort and filter capabilities to give you more ways to view your list of reservations. You can now view your reservations by Upcoming or All, as well as sort by booked dates. We’ll continue to add sorting and filtering functionality, so watch for more updates.

Downloadable Reservations List: Your Reservations List is now more portable. By popular demand, we’ve introduced a brand new export functionality. Now you can export your entire Reservations List as a comma-separated values (CSV) file, which you can open in Excel or another spreadsheet app.

More accessible calendar syncing: The calendar syncing function is now easier to find under the Export menu in the upper right of your Reservations List. You can export your reservations to any calendar that uses the iCalendar format, such as Google Calendar. 

Consolidated follow-up menu: You still have all of the follow-up actions available that you can take on a specific reservation, including Call, Email, or Cancel. We moved these functions to a submenu that you can access by clicking the three dots to the right of the Details button. On this menu you’ll also find the reservation number and VAT invoices (if applicable), so that they’re always easily on hand.

Ongoing feedback: We want your continued input so that we can keep improving the Reservations List, so we included a feedback module on the page. You can submit your ideas anytime for making the Reservations List even more powerful.

Stay tuned for more changes as we continue updating the Reservations List!

[Peter124]

This is a very nice improvement - thanks. But I agree with @Tina0 that many of us do rely on our mobile app, so it would be nice to incorporate this new functionality there as well as on the web.

[Samantha-and-Bruce0]

Can you please add a Search function? I have to scroll and scroll and scroll to find a reservation I'm looking for.  Searching by a first name (or last) would reall help!

[Daphene0]

Thank you for the improvements.  It's much easier to navigate!!

[Fayon0]

Awesome, more clarity and easy  to understand.

[Peg11]

Peg's Place is located in a suburb of St. Louis, Webster Groves, MO.  It is currently the only Airbnb in Webster Groves.  It took a lot work to get the city to approve my property as a short term rental property. There are not any hotels is Webster Groves and there is a high demand for short term rental due to Webster University and the many residents who have visiting family and friends. Since approving my location, the city has simplified its short term rental approval process and the first few new owners are choosing not to be part of the Airbnb. How can I get Peg's Place to the top of the list when guests select Webster Groves, MO as a desired location?

When a guest selects Webster Groves as a location, sometimes over 300 options appear and Peg's Place is always way down the list. Why am I not at the top of the list if I am the only Airbnb located in Webster Groves? This is very frustrating for me as a host.

I have noticed when looking for sites in other city for myself, the same thing happens. If I put in a small town near a big city, I get all of the places available in the big city and I must search through them all to find the one's that are located in the little town I selected.  It is very frustrating for a traveler. 

[Peg11]

I see Peg's Place is catagorized as a Level 2. What does Level 2 mean?

[Mike837]

I have the exact same problem and totally agree.  The location search algorithm needs to be improved. When a potential guest specifically types in the name of a small town it is quite likely that they want to be there, not 25-50 miles away.

[Bruce129]

The reservation list cannot be seen on my android phone. The print is too light and small. It also cannot be enlarged.

[Reuben8]

looks great.

id like a detailed screen for the payment like you also have with fees cleaning.....

[Nishan0]

Awesome update and it stand highlighted so much and the ability to list out all your pending booking are on one roll. great work airbnb

[Suzanne398]

I love the new reservation list 

it will make it a lot easier 

congrats 

[Barry143]

Well done - much easier to navigate and follow up with guests 🙂

[Caio-and-Louise0]

Good improvements. Could have also added a way to search for the reservations by Name, booking ID, listing, etc. 

[Janice28]

Please help the guest communicate with hosts when booking, especially our 1st time and group guests.

Download the Airbnb app to their mobile devices to avoid the use of personal phone numbers and emails, while traveling.

One person from each group of guests is reqired to make check in and check out times with hosts in advance of arrival, also luggage storage.  This is not happening, I only have one named guest.

For security, as a host, I would like to be provided with the names of all guest in the reservation,  not just an incomplete guest count that may not be accurate at check-in.  (One guest books for 4 and then invites on-line friends for a "meet up" in my home.)

As a senior aged super host, I want to help all my guests, age newborn to their 90's, feel confident that they have a host ready to greet them. 

We can make this better.

Jan

[JB6]

For those looking to message your guest from the Reservations page, or to see the prior messages with that guest:  one of the options now on the Reservations page (click on the three dots "..." to the right of details) is "Message".  When you click on "Message" your entire message history with that specific guest comes up.  I love the "Message" page and that I have the history with repeat guests and our previous conversations.