Hi folks, we’re working to improve your guest messaging experience with some new search and filter capabilities for the host inbox.
As members of this private community, you’ll all get early access to these new features through our beta testing program.
In a nutshell, we plan to add the ability to do the following over time, starting with 1 and 2:
- Search by guest name or confirmation code (mid-February)
- Filter by listing(s) (mid-February)
- Filter by more granular stages of the trip:
- Requests and Inquiries
- Pre-trip
- Checking in
- On trip
- Checking out
- Post-trip
- Needs a review
- Search for keywords in the message text
- Filter by unreplied (ie. threads where there the last message was from the guest)
- Filter by date range
How our beta program works:
- When the new feature is available, we’ll activate it in your hosting accounts
- We’re available to answer questions and provide any help needed to take advantage of the new feature
- We’re standing by to hear any suggestions or feedback you have -- our goal is to make sure these updates actually improve your experience.
If inbox search interests you, we’d love to hear any feedback you have for us here in the forum! Topics include:
- Does the order 1-6 above match the needs and priorities of your team?
- If not, what’s missing, or which do you want sooner?
Thanks!
