Account suspended without explanation

[John-Terry0]

Hello, my account got suspended without any explanation. I have exhausted all efforts the last 48 hours and they just kept saying someone will call but no one has ever reached out. I have 158 reviews, 4.96 overall rating and have always been a Superhost. I am very worried right now as I just quit my full-time job last year to go full-time on Airbnb and now this happens. It's very scary and I have a lot of anxiety right now. It's just been a stressful and sad two days. I don't know what it was that triggered this suspension. I'm slowly losing hope but hoping someone here can help. Thank you.

[Joelle43]

Hello @John-Terry0 

I've just been onto your listings page and it looks like there are still 5 out of the 14 listings still active?

Also read the review dating to January 2025 where a guest says that there were wires that tripped them up, poor communication and other issues.  It may be that this person reported these problems to Airbnb and that the safety department is looking into these allegations.  If it is in the hands of this department, it seems that the procedure is to suspend the all the listings run by the host during this investigation that can take a minimum of a week, sometimes longer.

I'm only guessing from the little information there is available but how far did this incident go with this guest?

No-one can help here unfortunately and you'll need to contact Customer Service again and again to see if they can shed any light on the reason for your suspension.

[Marie8425]

@John-Terry0  @Joelle43 

I seen the same thing that January review.  She has filed a Safety Issue about your listing.  Of course she also mentions her requested extension (in the unsafe listing) resulted in chaos, probably why she is giving you this headache.

Sorry, there is no quick and fast repair when a Guest does this.   You are going to have to identify what Safety Issue was raised and your business response concerning what was reported.  Try not to take personal, Airbnb doesn't know you, doesn't know the Guest and doesn't know if the Guest tried to book an extension in unsafe conditions.