Hello, I cannot believe I'm here posting about this at all.
My newest and best listing got unlisted without my knowledge. No mention from Airbnb whatsoever. The only way I found out it was unlisted was an inquiry I received one day before the unlisting tried to accept the pre approval I sent the following day and messaged me saying, hey I'm trying to accept the pre approval and it's not allowing me to. So I tried to copy my link and send it to the person and that's where I noticed on my calendar that it said it was unlisted. I thought maybe my kids got into my phone and started messing with my listing and tried to list it back and it said to contact Airbnb which is where I realized that Airbnb did this. I contacted them and received a message from a person named ** from the Safety Team and ** said she would call me the following day which she did.
She asked me three questions. If I was aware of any parties that occurred one of my reservations (she mentioned the reservation in the message the day prior as well and I had no issues with that guest. I left her 5 stars and she left me 5 stars as well). I said no. She asked me if I was aware of police being called to the property, I said no. She asked me if I was aware of any neighbors complaining about my property and I said no. She was then ready to hang up on me and I said whoa whoa whoa hold on a second. I got some questions smh. I asked the obvious questions like why did this happen? When will I get my property listed again etc. and she said she couldn't disclose it and it's under investigation.
I have a Ring doorbell so I watched every single video during that reservation and no loud noise or police came to the house. I then reached out to my neighbor since she's my only neighbor and asked her if possibly she had an issue with my guests and she said absolutely not and said that she would contact me before reaching out to anyone else if something did happen.
I then reached out to the guest and asked her if I did something wrong or if something happened during her reservation that I didn't know about and she told me that the same Trinity reached out to her and asked her the same three questions as well. Like I said I had no issues with this guest and in fact she was a picture perfect guest. Quiet and clean. She asked everyone in her group of 10 if any of them had an issue and they said no. It's been over 4 days now and it's still unlisted and Trinity told me that the investigation would take anywhere from 2-4 days and it's passed that and this is my newest property that I invested all of my money into.
I can't begin to explain my frustration but more so it's going to affect my income to a scary point because I put everything I had into this house. Maxed out my cards and borrowed money from family members just to go live two months ago and I've been getting excellent reviews and really nice bookings gross income wise.
I would never jeapordize my account by doing something against the rules so I just do not understand why this happening to me. I also don't understand why I'm relying on one person to handle my case. Why can't I contact someone higher up and how long does an imaginary investigation take? I have Ring camera videos of each time someone got detected in front of the house and that's all the evidence I have that no police ever came to the property.
I don't know what to do and I need help.
**[Name hidden due to privacy concerns - Community Center Guidelines]