Blocked out dates, its a mystery

[Angelina155]

Hi.  I can’t seem to get anyone to help with this problem.  I have a guest who has made a reservation.  She sent me a message about dates wanting to stay an extra day.  I checked the calendar and see that the date is not booked.  She states its showing unavailable on her end.  I advised she send in a change of reservation request with the new dates, she did and it was still not allowing her to add the last date she wanted.  I tried sending her on my end and was unable to, the date grayed out.  I have removed the preparation time to none as the help center advised, that didn’t work.  Anyone have similar issues with this that can help?

Thank you

Angelina

[Emiel1]

@Angelina155 

Some suggestions:

- Maximum stay reached ?

- Preparation days settings changed only affects future reservations, manually unblock an existing preparation day

- Think in nights, not days

[Angelina155]

It doesn’t make any sense. I have no reservations for the days after her requested reservation. And she’s requesting for a 4 night stay which I’ve never had an issue before.