Effective solution for photo tour issues

[Ian44347]

If you have this problem and have been waiting for support or the engineers to sort it out.

my advice is DO NOT WAIT.  

you need to do the following:

delete all your images including the last one that does not delete.  To remove the last one load 1 new image and delete the last of the old images.  
THEN

Simply reload all your images and voila all photos restored.  

there is a bug in The Photo Tour software that occurs when you allocate existing photos to the appropriate locations and this is what causes the images to fail on the click thru.  

[Title updated by Community Manager for relevancy]

[William1254]

The white screen bug seems to be fixed today (for me at least). Hope it's fixed for you too, @Ian44347 . Just letting people know, before they start deleting and re-uploading everything. 😅

[Ian44347]

No the problem returned after 24 hours so I am now just waiting for the engineers to slice the problem:frowning_face:👎

[Shelley344]

Thank you so much Ian!  I have been waiting for resolution from Superhost support for over 2 days, but after reading your post I took matters into my own hands and reloaded all photos without the tour.  Hard to believe AirBnB would launch such a buggy feature and then keep us all waiting without admitting a problem.  Your solution really helped!

[Tung-Yang0]

I tried the exact solution and, similar to your situation, the problem returned after 24 hours. I've reached out to the support and it seems like some people are able to see all the photos, but some are only able to see half of the photos. This is definitely going to affect the booking % for my listing.