Feedback for the new "Value" review criteria

[Sheila262]

I am not sure when the "Value" criteria was added to guest reviews. I would like more information on why it is added. Since it has been added, as a superhost I have been given a 4/5 by two guests.

For my small listing, I believe my rooms are of great value. It is my belief that guests think strictly in the price amount when giving the rating. It is frustrating as the guest know exactly what they are paying for. My listing is cheaper than any hotel in town for two separate rooms with a shared bath. I rent them all together whether they use the second bedroom or not. My rooms are immaculately clean and my beds are of top quality. 

For my most recent guest, I even went out of my provide bleacher seats for the parents to use while they watched their daughters swim meet. I bought a healthy cookie wishing their daughter good luck for her swim meet. I think that is "value". I just feel like this criterion needs to be explored. How many hosts out there have run into this issue? It just feels problematic because guests solely focus on the dollar amount they are playing. I would like to see more of a breakdown definition of what "Value" means. These two ratings brought me to a 4.9 as a SuperHost. We must have a 4.8 to maintain our status. It feels punitive in nature.

What are your thoughts and experiences on this matter? 

[Gaya2]

That's extremely disappointing. Lately i have experienced that as well, going oit of my way, only to receive 4 stars. Leaves me with the notion not to do anything for the future guest

[Darran6]

It is totally subjective, and guests have very little insight that would allow them to rate value. Anyone who lives in a small town is going to find large cities such as NY or London expensive. 

I too was upset after receiving a couple of 4/5 ratings for value, but as others have said it doesn't seem to feed into your overall rating. One of those 4/5s arrived in a rental car despite my listing saying no parking. Luckily for them I was able to sort something for them, for free, saving them the £680 they would have paid to pay to park on the street. All hosts have stories like this.

I'm on the fence. If it's there to stop gouging I kinda understand. But even then you know in advance. 

[Ki10]

Yes, it is really misleading to have this item. I can’t understand why I got all 5 stars in all the other 5 categories, but finally 4 for value. Seems guests think that value means much cheaper than market price ! 

[Valarie21]

The "Value " rating needs to be changed. How do I fix something if I don't know what they are marking me down for. Five stars on everything then Value, 3 stars, why? They know the price and the amenities up front before they book, so what's the problem. I am not the cheapest room in my area but I provide a lot more than the other places. What I think is they want everything I have to offer but they want it cheap and I am punished for that. If I take away their private patio, and no more access to my very large and beautiful garden and lower my price I still think it wouldn't be good enough, guests need to explain why they are marking you down on "value". Very frustrating. Airbnb needs to give us a solution.

[K93]

I am really concerned about this too. My last 2 guests rated me as 5* overall but air bnb gave me for one: 5/5 overall yet 4/5 cleanliness (it was spotless), and 3/5 for value. the next guest gave 5* and 4/5 for value.  I contacted them. they were both confused. they felt they gave me a 5* rating and the first plans to reserve again at my place when returning.  my second place had same thing.  one was 3/5 value yet the guest doesn't think he rated me less than 5*... has contacted me THREE times since asking to book at my place for 3 more trips (I said no - I don't want another 3/5 value score!).  He doesn't think he gave me 3/5.  what is going on?  I ensure my place is not usually the cheapest but in the cheapest 5% and way below any hotel in the area.  I provide several snacks bottled water, even basic cooking supplies, pasta, and sauce for a simple dinner if people arrive late.  NONE of the low ratings believed they gave me anything but 5*. One contacted airbnb to ask them why it is low and they told him it is 5* & that they would contact me to let me know (they didn't),  What on earth is going on???