How to correct wrong position of my property on AirBnB's map

[Ina57]

As happens frequently in our countryside in Southern Italy, our road is not showing on Google Maps. So AirBnB has just randomly put it in another position because the name of that road sounds similar (according to them). Unfortunately that wrong location is also in a particularly ugly part of our town, so this is hugely penalising. I have contacted AirBnB several times regarding this, but they have referred me to Google Maps.

So I have tried adding our road name on Google Maps, but that got rejected.

Does anyone have an idea how to solve this?

[Shelley159]

Hi @Ina57 

Your problem sounds complicated and I don't think my advice will solve it, but it's worth a try just checking the following:

Go to the Listings tab and click the listing, scroll down to Location and click it. Set it to "Show your specific location" instead of "Show listing's general location".

Maybe the setting is already on specific location and the problem remains - I can't check because I don't know which of your listings is the one that has the problem.

[Ina57]

Thank you very much for your help. It is on general location. Unfortunately that whole area is just awful, all houses and concrete. While our house in the middle of nature. So my listing ends up looking like a scam. 

[Shelley159]

@Ina57 So even if you change it to specific location, it still stays in the wrong area?

[Ina57]

Yes. I have tried both options - specific and general location and the problem persists.

[Joelle43 · Accepted solution]

Hello @Ina57 

If the problem is on a listing that hasn't yet received any reservations, we are usually able to move the position of the house symbol that you see on the map area to another location.  You might have to try this tactic by using the exact location versus approximate location that @Shelley159 talks about as I can't remember which one works, sorry but worth a try.

I was able to change the position of my listing by going on a government site that gives you the GPS latitude and longitude of an address that I then gave to customer service for them to make the change their end.  But not sure that the CS nowadays is as competent as back then.

Considering that guests have the "location" as a criteria to judge our listing, it's really important that the CS person takes your case seriously so ask to speak to a supervisor if you feel that you're hitting a brick wall.  You can also ask to open a case via chat - you then have a written trace of your request.

I believe that I've also read that you can advise Google of the problem you have so that they can adjust their findings.  You can click on "suggest an edit" and then select "wrong address or pin location" then enter the correct address and "submit"

Hope this gets sorted Ina, 

Good luck
Joëlle

[Ina57]

Dear Joelle,

thank you very much for all this advice. I will try this.

Fingers crossed it will get sorted. 

Kind regards, Ina