What if the guests they stayed are different

Answered!
Shelia24
Level 2
Mineola, TX

What if the guests they stayed are different

My guest booked with the info of 5 adults. However, there are 2 adults & 5 children between the ages of 1 to 7.

im irritated. What if anything should I say/do?

Top Answer
Joelle43
Top Contributor
Cannes, France

Hello @Shelia24 

 

Just in case you don't know and it applies to this reservation, children under the age of 2 years old don't count in the head count on Airbnb and guests can enter as many as 5 infants in this reservation field!  This may explain why you have 2 extra heads in this reservation?

 

Tricky situation for sure as any hint of discontent on your part, you risk a bad review so hopefully they're not staying too long?

 

 

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4 Replies 4
Joelle43
Top Contributor
Cannes, France

Hello @Shelia24 

 

Just in case you don't know and it applies to this reservation, children under the age of 2 years old don't count in the head count on Airbnb and guests can enter as many as 5 infants in this reservation field!  This may explain why you have 2 extra heads in this reservation?

 

Tricky situation for sure as any hint of discontent on your part, you risk a bad review so hopefully they're not staying too long?

 

 

Thank you for your insight. I guess I’m just irritated to find instead of 5 adults. There are 5 children & 2 adults. 
 I’m most likely a bit irritated too because my guests’ children that left yesterday,  left behind a horrible mess.

@Shelia24 Actually, the adults left the horrible mess. They are the ones responsible for the reservation. Hold them accountable and leave an accurate review. 

You’re absolutely right.

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