It's possibly safe to say by now that the Tech team have got on top of our CC Sign-in issues....
You know........ the ones they created but had no knowledge of! The ones they felt were not worth keeping CX up to date with, the ones they blamed on our computers and phone apps!
I feel so sorry for @Stephanie @Quincy @Lizzie @Anna and the other moderators who had to clutch some sort of soothing answers out of the air because once again, the Tech team were operating in their own little bubble where nothing else mattered except their design brief!
Will we get an apology from them for their inept scripting.......no!
Will those users who have had their accounts compromised get any compensation or help.....no!
Will there be any strident attempts to make sure there is not a repeat of this.....no!
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Like all other Australian hosts, I had to go through that one month period last year between October 17th and November the 15th were none of us who used a bank account payout method got paid......32,000 unprocessed transactions!
Did we get an explanation.....no!
Did we get an apology.....no!
Just business as usual once the payouts started coming thru again!
I wish there was a better option to Airbnb, I would use it in a heartbeat. As it is I have split my hosting business between Airbnb and Stayz! I didn't want to do that, it's a pain in the butt coordinating booking calendars between the two platforms, but, Stayz have taken 42 nights out of my Airbnb booking calendar over the past year.
If the Tech team had just considered us dumb schmuck hosts in October last year I would never have launched myself onto another platform! I am not the looser, my nights are still booked......Airbnb are the losers, and they keep on sending me these inane emails telling me to open up nights that are blocked by confirmed bookings on another platform so that Airbnb can get a booking for those nights.......really!
Airbnb, if you had looked after me and kept me in the loop instead of treating me like a bloody mushroom......you would have had those nights, it's your fault they are blocked, not mine!
It really is time to reign in these R & D departments and start protecting the assets Airbnb have. I have lost count of the number of wonderful hosts since 2015 who have chucked in the Airbnb towel, they have had enough.
I am here for the present, but, seriously, I am not going to take much more of this Sh*t!
Cheers......Rob