Incorrect phone number being supplied to guests

[Alison1248]

Hi,

We have a number of team members - some work with the guests, some behind the scenes.

The phone number of one of the team members that works behind the scenes  is being given to guests.

How do we find where the phone number is that is being provided to guests and where do we change it?

[Rebecca]

Hello @Alison1248 👋

I hope you're well. It's been a little while since you posted and I wanted to share some info I have found: 

After a booking is accepted, all phone numbers on an account will be displayed to the other party, whether you’re a guest or a Host.

I also headed to the Help Center and found this article that should help you edit the contact telephone numbers: Edit phone numbers on your account 

Let us know if you manage to update them successfully! 😊

[Alison1248]

Hi @Rebecca 

Thanks - does that include all Team members phone numbers as well?
it does not say in the article

[Rebecca]

Hi @Alison1248 👋

I'm not too sure, but you could always check with Airbnb support team to find out more info about how it works for the other team members. 😊

[Helen3]

  @Alison1248  you can only use one number so use the one that is your contact number for guests .