I am having a nightmare of a situation and Airbnb has responded terribly! I have been a host for over a year and even became a super host! I has excelled in my capacities as a host and have great reviews. Last month a booking was made by guests that did not even have reviews themselves. They threw a party at the home which was against all the rules we had stated in our listing and even on a laminated sign inside the home for them all to see the rules. I reached out to them multiple times about the noise complaints, the over 10 cars parked in our driveway and more. I contacted Airbnb on the night of the incident to report it. A month later Airbnb suspends my listing for 30 days because a neighbor placed a complaint. Airbnb suspended my account for something I had no control over and explicitly said went against my rules! Airbnb customer support won’t explain why, their answers are vague and they won’t transfer me to the right department, every time I start a message thread with support they close it and never answer my questions. No one has helped me when I’ve asked to appeal and they tell me continuosly that they’ve called me and haven’t reached me when I’ve had my phone on me the whole day and have not received a single call from Airbnb . I am so frustrated, I am losing money and time and Airbnb won’t help it’s hosts
