My account is suspended after being on Airbnb platform for 5 years I’ve been a super host for 5 years with all 5 stars reviews of over 151 reviews. 1. My property listing states it comes with a house keeper( my house keeper introduces her self every day before she starts to clean and the guest gives the ok to clean ( my housekeeper cleans the guest rooms the day before and had no issues at all ) never did the guest refuse services
( no text no call of refusal)
and they also allowed her to clean the room the day of the incident ( my guest has no problems until the house keeper noticed they were smoking in the room and eating food. After that my house keeper notified me and I contact my guest via the chat hub ( explaining no smoking / eating is not allowed in the rooms and that’s a house violation ) my guest ( ) then stated “ can I send pictures ?” ( which is proof of consent ) she also states what’s the fine “ never denying ( the smoking and eating ) never have I ( host ) enter the property.
The guest ask the housekeeper to call me via what’s app and they became aggressive over the phone and threaten to “ fu”k my house up “ I then called Airbnb and explain the situation to them “ and I told Airbnb I’m not comfortable with the threats.
Male guest in the group was the most aggressive guest saying he will fu”k my **bleep** up and he kept saying that. I call Airbnb safety department
After I told the guest I’m calling Airbnb they stated they will be leaving and they are going to call Airbnb as well.
After going back and forth with Airbnb and notify Airbnb that the guest left. Airbnb fines the guest in violation of breaking property rules. And I told Airbnb I am willing to refund the guest for the night they didn’t stay at my property. Airbnb refunded my guest and the guest cancel their reservations.
The following day I received a messsge from Airbnb stating the guest is asking for a full refund because we throw them out in the middle night which is a lie. ( these guest left on there own ( mid/day )
Before there booking was completed
And they were upset because they were in violation of smoking in tho house and we reported them.
Now a day after I noticed my account is suspended no one can tell me why . I didn’t receive a email or anything. I keep calling the customer line they keep saying my account is suspend because a customer incident and they have to investigate. All my future booking are blocked and I can not accept bookings.
I’m currently booked 2 months out and I have a August - September booked
I’m extremely stressed it’s now 4 days of suspension