I'm reaching out because I have, again, a serious problem with my listing "BEAUTIFUL APARTMENT WITH ASIAN STYLE BEDROOM 4P" (this is in Amsterdam) on Airbnb which is not visible for the second time in 3 month. The problem is in the system of Airbnb. I know this because it is a similar problem than what I had 3 month ago and then Airbnb told me that it was an Airbnb problem. Also I went to the Apple store with my computer to see if there was something wrong with my computer or the browsers and they had contact with Airbnb and said that it was a problem of Airbnb.
The problem:
I can see my listing myself as a host BUT if I want to look at my own listing as a guest the system shows my listing for 1 second and then gives me this message.:
com.airbnb.viaduct.errors.ViaductException:Sorry, er ging iets mis. Probeer het alsjeblieft opnieuw.
i Iasked friends of mine to check if they can see my listing and they have the same problem. They see my listing for 1 second and then see the same message:
com.airbnb.viaduct.errors.ViaductException:Sorry, er ging iets mis. Probeer het alsjeblieft opnieuw.
Of course:
- I phoned with Airbnb and they made a report
-I mentioned it in the community center of Airbnb
-went to the Apple store to see if there was something wrong with my computer or browsers
-mentioned on Facebook page Airbnb
I work very hard hard for my B&B, I'm a superhost for 20 times know and I have over 350 reviews. But now nobody can book my B&B and that for the 2nd time in 3 month
I'm looking if there is a possibility to talk with technical department or something like that. Or that somebody recognises this problem and knows what to do.
Thanks for your time and I hope somebody reacts
