New categories not recognizing new unique space listings

Asli2
Level 2
Panama City Beach, FL

New categories not recognizing new unique space listings

Dear Airbnb hosts,

Just like all these other hosts here (https://community.withairbnb.com/t5/Help/Summer-2022-release-Airbnb-category-issues/td-p/1620157) I have a problem with this summer's update, the 'boats' filter category doesn't recognize and include my boat listing in its results. It's a boat, lol, says 'boat' in the title, has many photos of the boat and uses the 'boat' keyword in the description, but my boat's not coming up for the 'boats' search results! My competition comes up, they've gotten all the bookings, it's so upsetting for me that things are not fair any more. 

 

In 'Listing Details' --> 'Property and rooms' --> 'Property Type,' I have marked my listing as a 'unique space,' then selected 'boat,' so the algorithm ought to recognize it's a boat. But it's not recognizing.   

 

HAS ANY OF YOU REALLY BEEN CURATED INTO THE RIGHT CATEGORY AFTER HAVING WAITED FOR 2 WEEKS as one moderator in the forum in the above link says should occur?  Is this really happening, is Airbnb's new algorithm really requiring all new listings to lose 2 weeks of business to all of the older listings in that category? If so, what could be the point in such an algorithm? Why starve new unique space listings of bookings for 2 weeks? Unreasonable and illogical if it is the case, thanks for letting me know if you did get curated into the right category in 2 weeks.  

3 Replies 3
Emiel1
Level 10
Leeuwarden, The Netherlands

@Asli2 

 

You own 2 listings, one of them is clearly a boat.

It is not categorized under "boats"

Your second listing is categorized under "shared homes" and  "amazing pools"

So the Aibnb robot did visit your account, but seems not be able to recognize a boat.....

Maybe the robot just need to learn about boats, so give it some time.

Asli2
Level 2
Panama City Beach, FL

My business can't wait an indefinite amount of time for some machine to "learn," lol, how to include my boat into the boats category so I can start generating income from my boat. My lucky competition has been included in the boats category, all the guests are almost exclusively going to them now because when guests want to book a boat they just click on the very conspicuous boats filter everyone can see at the top of the page now, the guests believe they must choose from whatever listing shows up under 'boats', very few people are still sorting through the hundreds of properties coming up for regular searches. 

 

How simple would it be to include in the boats filter all of the properties that the hosts have marked as 'boat' in property type, and then if Airbnb wanted to ensure they really are boats, they could go through each manually and take out the listings that are not really boats. My point is they shouldn't be condemning us to no income until some machine may someday 'learn' something or some human may someday manually get around to placing us into the right categories.    

 

How could Airbnb do this to us, display such unique property filters without first ensuring they work right? Do they really not care about putting some of us out of business for an indefinite amount of time, is this our reward we get for trusting this platform with our livelihood?  I'm tempted to complain to Better Business Bureau or write articles about the destruction of the platform after the update, but I don't want to burn my bridges with Airbnb. I'm praying God to help fix this problem and restore our livelihoods again.  

SHL-Holdings0
Level 3
Oranjestad, Aruba

It’s been 4 weeks for me and my listings despite having beach views and amazing views of the ocean do not come up in searches. I went from 700 views a week , 1-2 bookings a week to 12 views and no bookings in 4 weeks. Customer service says there is nothing they can do.