Summer 2022 release - Airbnb category issues

in
Denver, CO
Level 9
1,226 Views

Hello all,

 

Airbnb has released a new design for searching using Airbnb categories. I notice 2 that specifically  apply to my property: "Amazing views" and "Cabin". However, when I filter on these categories, one at a time, in my specific area, my property does not appear.

 

How does airbnb determine which properties fall into a specific category? And is there anything that can be done to get my property in a category? This is going to be problematic to Hosts if Customers are relying heavily on these category filters for searching and Airbnb is leaving out host properties that most definitely apply to those categories.

 

I'd like to see if others see the same issue when searching on categories that apply to yours properties in your specific area.

 

Thanks

 

61 Replies

Re: Summer 2022 release - Airbnb category issues

Level 5

I am having the same issue. With categories like chefs kitchen and design, as well as more obvious ones like our tiny house not being listed under tiny house. I called and the person on the phone agreed it should be categorized. They said it’s an engineering problem and submitted a ticket. I would call and be patient I bet it will be fixed for you! 

Re: Summer 2022 release - Airbnb category issues

Online Community Manager in
London, United Kingdom
Online Community Manager

Hi there @Clay0 and @Molly396 ,

 

So happy to hear you are looking into our new Categories launch. Have you had a chance to review this Resource Center article that shares a bit more info on what a listing needs to include to be including in Categories? 

 

You can read it here: https://www.airbnb.com/resources/hosting-homes/a/new-ways-for-guests-to-discover-your-listing-522

 

Let me know if you have any other questions - happy to help.

 

Stephanie


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Re: Summer 2022 release - Airbnb category issues

in
Seattle, WA
Level 1

Hi Stephanie!

 

My listing is a national park listing but isn’t appearing as I can see when you click on national park. How can I make sure my listing shows up there? 🙂

Re: Summer 2022 release - Airbnb category issues

Online Community Manager in
London, United Kingdom
Online Community Manager

@Jacqulyn3 What a lovely location your cabin is in 😍

 

To be included in a Category, please ensure your amenities are up to date, your pictures are high quality and include something relevant to the category you'd like to be included in, and that you include category key words in your title and description.

 

There's a great Resource Center article with info on Categories, that you might find useful as well. You can check it out here: New ways for guests to discover your listing. 

 

@Kelly897 This might answer your question as well!

 

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Re: Summer 2022 release - Airbnb category issues

in
Boston, MA
Level 2

@Stephanie 

 

Hi Stephanie,

 

Hoping you can confirm that the rollout is a guest focused draw--which if I am booking as a guest I love the new widgets. But not particularly helpful for hosts. In fact, nothing in the video launch promotes benefits for hosting properties, though it does add new layers of guest protection--against what, exactly? Individual hosts face mounting challenges to providing short term stays at our properties, none of which Brian addresses in the rollout of new features.

 

If Machine Learning (ML / AI) is at work for us hosts, we need to understand the underlying data-based curation of spaces used to build the algorithm.  It is not enough to suggest we take better pictures, we need to adjust our listings to meet different queries.  We have a right to know the way data is used for guests to search potential bookings. And any differentiation between individual vs. property management hosting entities.

 

Don't get me wrong, I love choosing Airbnb properties as a guest and truly enjoy sharing my second home with this community. But as others have indicated, just a cursory search in the new environment suggests many properties don't fit the new categories, or at best list them far down the search pile. 

 

Please respond with host specific guidance, respectful of all we do to keep the Airbnb engine churning.

 

Re: Summer 2022 release - Airbnb category issues

Online Community Manager in
London, United Kingdom
Online Community Manager

Hi @Yvonne759,

 

I'm really glad to hear that as a guest you find those updates exciting!

 

You might remember that in November 2021, we released a number of Host updates, including AirCover for Hosts. While we iterate on guests and Hosts offerings year round you are right that this time we've focused on a slightly different set of features. We continue to work behind the scenes to improve upon Host feedback though, and we'll have more exciting updates for Hosts later this year.

 

Thanks,

 

Emilie

 

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Re: Summer 2022 release - Airbnb category issues

Level 1

Hi @Stephany

 

my listing has the key word ‘Tower’ in the title. The main image is of the tower and I refer to the tower many times in all my descriptions and yet it doesn’t feature in the tower category. 

any other ideas? 
thanks 

Francesca 

@victorianwatertower 

 

https://www.airbnb.co.uk/rooms/582349795289203103?adults=1&children=0&infants=0&location=Benington%2...

 

 

Re: Summer 2022 release - Airbnb category issues

Level 1

Hi @Stephanie

 

 

 

172FCFB1-7936-46BE-9FD3-DDF177DB8FA5.jpeg

 

my listing has the key word ‘Tower’ in the title. The main image is of the tower and I refer to the tower many times in all my descriptions and yet it doesn’t feature in the tower category. 

any other ideas? 
thanks 

Francesca 

@victorianwatertower 

 

https://www.airbnb.co.uk/rooms/582349795289203103?adults=1&children=0&infants=0&location=Benington%2...

Re: Summer 2022 release - Airbnb category issues

Online Community Manager in
London, United Kingdom
Online Community Manager

@Francesca1604 What a gorgeous listing! 

 

Categories are currently updated roughly every two weeks and are curated based on where guests are located, so just because you do not show up right now when you do a search, does not mean you will not show up at all in that Category when guests make searches going forward. 🙂

 

I hope this helps, and as with every other comment on this thread I'm taking your insights back to the team so thank you for checking out the updates and letting us know your thoughts on it!

 

Emilie

 

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Re: Summer 2022 release - Airbnb category issues

in
Lawrence, NY
Level 2

@Stephanie  I am having the same issue many others are having. My listing isn’t showing up in any of the catagories it deserves to be apart of. “The Hawks Nest Cabin - A Delaware River Hideaway” it’s a cabin over looking the river. I’m a superhost with strong bookings. I went through my entire listing and cannot find anything to update. My pictures are high quality and depict the cabin and river views. I went from being a top search in New York to being virtually invisible. Please help. 

www.airbnb.com/h/thehawksnestcabin 

Re: Summer 2022 release - Airbnb category issues

in
NY, NY
Level 10

I just searched @Maxwell49 - 3 adults, 2 children, week in August, Glen Spey.  Did not zoom in on the map at all, got 15 pages returned and found you on page 3.  Also, it seems like everything up there is a cabin so I wonder how much impact the cabin category would have?

 

Screen Shot 2022-05-17 at 4.04.57 PM.png

Re: Summer 2022 release - Airbnb category issues

in
Lawrence, NY
Level 2

I appreciate you taking a look. Until this release I was most often found on the first page and very often the first stay or in the top 3. 

Re: Summer 2022 release - Airbnb category issues

in
NY, NY
Level 10

I figured that's what had been the case @Maxwell49.  I would not have gone past page three but I'm not seriously searching, narrowing things down and filtering.  Guests search differently and they get different results depending on their history, whether in search or by using Airbnb in the past.  Booking patterns are also very different this year compared to '20 and '21.

Re: Summer 2022 release - Airbnb category issues

in
Denver, CO
Level 2

Hello Stephanie,

 

one issue I’m having now after the summer release is that my property is not coming up at all in the map when I search without entering a date, I’ve had other people search in the city and my property is not coming up. Before the update my property was the first property that would come up on the list, now the property is not showing at all and the Airbnb customer service reps are unable to tell me why, they told me a date must be entered. Which is not true; most people which contact me do so for dates which are not opened which tells me they are not entering a date at all and just want to know if any dates will become available. If my property is not coming up on the map or list like other properties in the area then how am I supposed to get bookings? 

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