Not receiving emails and payouts

[Lala89]

I am not receiving emails from airbnb to my yahoo email. It is not going to my spam or junk. It is just not coming through. All my settings on airbnb indicates stat I should be receiving these emails. These includes emails from resolutions@airbnb.com

Also, a guest checked in on Thursday 4/6. I have not received the payout for this guest. 

HELP!!!

[Bhumika]

Hi @Lala89 ,

Were you able to get in touch with Airbnb Customer Support regarding this? Were they able to give you any specific advice?

[Lala89]

several times....no help

[Lenore22]

Have you added the resolutions@airbnb.com and reservations@airbnb.com to your contacts? Sometimes this helps email filters "recognize" known senders.

Also add:

Express@airbnb.com and automated@airbnb.com and any other addresses from airbnb. I think these last 2 might be new? But my most recent emails are from them.