It is Alexandra85 responding to own post here - As for messaging on Airbnb - Airbnb removed all messages between my guest booked 5/3/24 to 9/3/24 after it was disclosed that guest and unauthorized roommate were manufacturing, distributing, and using methamphetamine vape juice for the time period of check in to abruptly leaving on 8/9/24 to 8/12/24 when I notified guest that my maintenance person and I would be inspecting the guest house for cleaning and maintenance issues anticipating check out in approx. 2 wks. Guest threatened host, had constant unauthorized guest, guest was having mail/packages delivered to my address without permission - after discovering the criminal activity of guest, I realized why guest was having mail/packages delivered here. Guest had a current mailing address at guest's college, which is about .3 mi. away from host residence. Guest had a motor bike to get mail at his college address. Guest used smoke screens lying to Airbnb support of my not allowing his mail delivery, and other complaints to cover and keep me from discovering what was really going on at my Airbnb property. Airbnb refunded guest $1881.79 when suddenly guest checked out because guest told Airbnb I told guest that guest could not receive mail/packages here without permission. My security cameras caught guest going through my and neighbors' mailboxes and guest coming up on my porch to get packages - since guest had a mailing address at his college very close by, guest did not want college to discover guest's illegal/criminal activity. I have provided evidentiary proof to Portland Police, Airbnb Support, Resolutions, and Airbnb AirCover adjusters, Crawford. There is a current police report as such. I finally received compensation for the property damages related to this guest stay and criminal enterprise at my property - Airbnb took the refund paid to the guest out of my damages payment! 1. Airbnb instant booked guest without meeting my requirements for instant book - guest had no reviews 2. Guest had a continuing guest/roommate in violation of Airbnb rules about additional persons at a property 3. Guest and Airbnb did not ask or have permission to have mail and packages delivered to my Airbnb property nor did either one notify me that guest was having mail and packages delivered, which could establish residency and continue criminal activity, have contraband/drugs and payments/orders of crystal meth delivered to my personal address. 3. Guest reservation was booked by Airbnb itself with a strict cancellation policy - yet, Airbnb allowed guest to SKIP and rewarded guest with a credit in opposition to Airbnb's own stated Strict Cancellationn policy given at booking date. Listing was approved based on the strict cancellation policy given to encourage a reservation. Guest made privacy complaint causing Airbnb to suspend my listing for a week without consulting me. I finally was able to provide proof there was NOT a privacy issue that my Ring Security Cameras did and do not look into the guest house nor are there any cameras inside the guest house. That disclosure is posted on my public listing! There has never been a privacy complaint from a guest at this property.All of guest's complaints / lies were made knowing that support messages/complaints are delayed by passing those messages from team to team for weeks. Again, Airbnb removed the complete message thread between me and guest without notice.! Airbnb removed my Super Host status of 10 years as a result of this guests blasphemous claims and libelous review. The message here is do not trust/expect Airbnb to protect hosts for losses - mine is devastating due to delays getting reimbursed for damages, so that I could re-rent my guest house, Airbnb does not pay for lost revenue other than by its own method meaning not much if any. My message is to be wary of bookings- and, even if you have an airtight (no pun intended), rental agreement, Airbnb will work around correcting guest issues and payouts for as long as possible. The only real solution is to go to court - either arbitration or small claims to receive a fair resolution. Keep your evidence! I have paused my Airbnb listing in an abundance of caution.
