Shorts Stays Complaining about Cleaning fee

[Chamaine0]

Hello

I own a small elite cleaning Service and I co host for a few Super Host and Clean for others.  Here is the problem. Lately we have had reviews complaining about the cleaning fee. These are whole houses or condos some located on the beach. We have nothing but 5 stars for our cleanliness and the in the same review that one raves about how clean the home is they also complain about paying a fee. 

We are in a tourist area (Destin FL) and my fees are below that of local management companies. 

The complaints have mainly come from people on short stays who think they should pay less. Rather they are there 1 night or 10 the house doesn’t get any smaller the work still has to be done. Bedding has to be washed and changed in every room , towels and so forth. The furniture still has to be vacuumed as our beautiful sand gets everywhere. Every surface has to be cleaned , floors mopped. 

I’ m just be fuddled how someone can leave a hand written note for the cleaning staff about our attention to detail and how they have never stayed in a rental so clean then complain about the fee which was clearly listed at the time of booking.

Now with the new Supper Host requirements my owners are nervous over the 4 stars for Value Because of fees bringing down their standings. They have asked me to come up with something to include in their listings but I’m unsure if this is what to do. Any Ideas ?

[Juan63]

Oh, so now you are changing the bar..lol ok

[Sarah977]

@Juan63  Not changing any bar. I'm talking about the fact that citizens in countries with a livable minimum wage and high taxes that get used to improve the standard of living for all keep electing the governments which continue to do that, because the people understand that the money has to come from somewhere and they appreciate the level of services they enjoy. When countries skimp on health care, be it physical or mental, a good education system,  and solid infrastructure, society as a whole suffers.

[Sandra856]

@Juan63 As a matter of fact there is a lot of data about happiness and what makes people feel happy and safe in life. 

http://theconversation.com/why-denmark-dominates-the-world-happiness-report-rankings-year-after-year...

And of course a huge country got specialists that small countries doesn't have. In special cases like that the medical care system pays for the specialist treament.

[Juan63]

Yes and most are surveys, hardly scientific. Did you read your own article..."subjective well-being” lol? Then using "subjective" measurements still doesn't dictate happiness, Sorry, this is very flawed. 

[Sandra856]

@Juan63 I don't think people are necessarily talking about the emotion "happiness".

Here is the newest list from Forbes 2019 and you can do some research yourself.

https://www.forbes.com/sites/duncanmadden/2019/03/28/ranked-the-10-happiest-countries-in-the-world-i...

[Juan63]

Livable minimum wage is fake. It’s not tied to anything. Your standard of living imposed by a government is not freedom. 

[Sandra856]

What exactly is freedom for you @Juan63? And why is it you think we are less free in Denmark when we every 4th year elect the politicians we want? 

[Juan63]

The USA is the only country in the world to have freedom of speech in our constitution...fact. State imposed Healthcare and Education is not freedom. It varies country to country, but limits are imposed. I have a Polish native wife and socialized healthcare is terrible. 

[Sandra856]

@Juan63 You can't compare Polen with Scandinavian in any way. Polen is an old communist country - it is only 30 years since the wall went down.

The fact that you compared modern western countries with Polen pretty much says it all.

We have freedom of speech as well - we can say whatever we want and write whatever we like in the press. 

[Juan63]

All social healthcare systems have limits. As I mentioned all are not the same.

[Sandra856]

@Juan63 We choose a tax paid health care system because we want to. No one imposses anything on us. 

[Sandra856]

@Juan63 limits? You are treated and cared for the same way as if you choose a private hospital. 

[Sarah977]

@Juan63  The standard of living is not "imposed" by the govt. The citizens elect the govt. that is willing to provide the standard of living they want. 

Livable minimum wage is determined by the cost of living in each country. There's nothing fake about it. 

It seems like anything that doesn't go along with your point of view is "fake". Impossible to carry on an intelligent discussion with someone who does that.

If you prefer to pay low taxes and lose your home and everything else you own to pay for medical care should you get really ill or have a major accident, and vote for those who align with that state of affairs, well, that's your prerogative. 

[Juan63]

Yes it is. By requiring you to pay high taxes and use government sanctioned industries it is, you're incorrect. 

[Sandra856]

@Juan63 What is it you don't understand? No one is requiring anything. We CHOOSE to pay higher taxes and pay for hospital and education and in general to get a higher educated workforce - because that is the smart thing to do. You sound like one of those americans that knows nothing about the world outside the US. The very reason why someone like Trump could become president. Polen... Oh my. Polen is a beautiful country but it is an old communist country were people were tyrannized by the Sovjet and cannot in any way be compared to western Europe or the welfare systems in Scandinavia.