Star rating of 4 because better than the photos

[Lucy383]

Sometimes I do wonder!! My last guest just gave me the most amazing review but gave me 4/5 for accuracy because it was ‘so much better than the photos’ in that instance is there any way Airbnb will change the rating?!

[Lorna170]

@Lucy383  No AirBnB will not change the rating.  

[Mike-And-Jane0]

@Lucy383 we had a similar bizarre review once. You won't get it changed and you'll probably still be at 5.0 as the accuracy rating only works to 1 decimal place

[Fred13]

So instead of rewarding you for delivering more than they expected  (which is entirely based on their personal perception), the guest 'punished' you by giving you a 4 vs. a 5 for being inaccurate. Getting more than they expected bothered them? This must be a first in the Annals of Human Behavior.