Superhost Listings Disappearing from Search? I’ve Heard from 15 Affected Hosts Worldwide

[Mrs--Belvedere0]

Hi Everyone,

I’m a Superhost in Palm Springs and have always taken pride in my listing—The Adler—which has over 60 five-star reviews, professional photography, and a space that accommodates 8 guests.

Until recently, I had steady bookings and strong visibility. But now, even when searching with available dates and correct guest count, my listing is nowhere to be found—not even after 15 pages of results—unless the guest zooms deep into the map.

Here’s what’s more concerning:
Since I first raised this, I’ve now heard from 15 Superhosts in different parts of the world who are experiencing the exact same issue.

Properties buried or invisible in search
All have strong reviews and solid booking history
Many have lost bookings and even their Superhost status as a result
Airbnb Support continues to respond with general information about how the algorithm works, but they’re not addressing why this is happening to experienced, high-performing hosts across multiple countries.

Have you noticed a similar drop in visibility?
If so, please speak up. The more we share, the harder this will be to dismiss.

Thanks,
Mrs. Belvedere
Host of The Adler, Palm Springs

[Joan2709]

@Mrs--Belvedere0 

Here is another thread on the same topic:

https://community.withairbnb.com/t5/Ask-about-your-listing/Airbnb-Won-t-Acknowledge-My-Listing-is-Go...

[Shelley159]

@Mrs--Belvedere0 has posted before @Joan2709 

The difference is that this listing is visible, just not ranking well.

This is not a technical problem, and from the last post I understood that the host is not keen to ease cancelation, booking style or price. So there are few options left to improve the rank.

[Mrs--Belvedere0]

Hi Shelley59, thank you for your response. I really appreciate you taking the time to weigh in.

Just to clarify—this isn’t a question of ranking low, it's a question of not being visible at all in standard guest searches.

I’ve done multiple incognito searches using accurate availability, guest count (8), and typical search behavior, and my listing doesn’t show up on any of the 15+ pages of results—unless I zoom in to nearly the exact address.

That’s not a matter of rank—that’s a visibility issue. The listing essentially disappears from the browsing experience unless a guest takes very specific actions most don’t use.

I’ve also confirmed that this is not an isolated case—18 other Superhosts in different regions are seeing the same thing. High-rated, well-performing listings with strong booking history are now buried or hidden entirely without extreme zoom or filters.

I’ve optimized everything within my control—response time, pricing, photos, guest experience, etc.—and nothing explains the sudden disappearance. That’s why I’ve been raising this as a deeper concern, not a normal algorithm adjustment.

Thanks again for engaging—conversations like this are what make the host community valuable. 

Warmly,
Mrs. Belvedere
Host of The Adler, Palm Springs

[Dawn1153]

I'm having exactly the same issues, I'm also a superhost and have been hosting for 4 years, always the first page on the search engine, consistent 5 star reviews and practically fully booked all the time until 3 months ago when all activity came to a grinding halt.

Having spent the last 2 days emailing and speaking to airbnb who insist my page is still visible (only if you put in my full address or apply many filters and then zoom out on the map) I've forwarded emails from previous guests who have specifically looked for my listing and can't find it so have booked directly with me. Airbnb can offer no particular explanation and say wait until you have another booking (a guest booked last year for this April when the listing was still visible) and see if you become more visible...

For now I've unlisted on airbnb and using another platform but I'll keep an eye on this thread and wish you luck with your plight to become visible once more!

Best,

Dawn

[Shelley159]

Hi @Dawn1153 

I wanted to take a look at your listing, but I see it's unlisted at the moment as you've said. You can list on Airbnb and other platforms at the same time - you just need to link your calendars to prevent double bookings.

If your calendar has very little availability on Airbnb due to many other bookings, it could set you back a bit. Recent (positive) Airbnb stays help to boost your rank. If you mark the listing as available on Airbnb again, you may need to do some things to make nearby dates attractive for bookings until you're running smoothly again.

[Mrs--Belvedere0]

Thank you so much for sharing your experience.  You are now the 20th host I have connected with who is having the same issues with Airbnb.

[Shelley159]

Hi @Mrs--Belvedere0 

I've looked at your listing before and I agree that it looks very well set up (no specific things that I can suggest you should change) and your ratings are obviously great. I checked the ranking again yesterday and found it, but it's not prominent. I'll look for it again later today and post details about how it ranks for me in search. The main problem looked like an avalanche of very similar listings in Palm Springs - seems like a tough market.

[Shelley159]

Here's how you can test the rank in private mode @Mrs--Belvedere0

At the moment I see it in the middle of page 4 when I search as follows:

Racquet Club Estates, Palm Springs, 7 to 11 April, 8 guests

I see you have a custom promotion running for these dates, which should help you a great deal, especially as the time comes nearer.

If you want to test movement, find the listing as above. Make sure you have Instant Book off, then fiddle with the promotion percentage and check how it moves when you use these exact dates (7 to 11 April) in your query in private mode. It usually takes a few seconds to update each time you change the promotion. Also turn flexible cancellation on and see what difference it makes to the rank (this will depend on how many of your competitors use it, but from a quick look it seems many of them).

You don't have to change anything permanently that you don't want to change, but it helps a lot with decision-making if you just study the effect of each change.

Another option you have, is to make yourself more competitive for groups smaller than 8 by changing to a base fee with an extra guest fee (e.g. flat rate for up to 4 and a per-guest charge thereafter). I'm not saying this is the right choice, as you may want to operate at the maximum (especially in high season). It's something you may want to keep in mind for future low season bookings.

Your price, even with the present custom promotion for 7 to 11 April, is 44% higher than the average of the first 6 listings that come up for me in Racquet Club Estates for 7 to 11 April. It'll be even tougher to rank well for Palm Springs in general. The algorithm is heavy on price - only one of the first 6 listings has your perfect rating, 3 of them are rated significantly lower. 

Keep in mind that if you're on page 4 in private mode, it doesn't mean at all that you're on or even near page 4 for everyone. Guests' search and bookings history will determine much of what they see - it will be different for each guest, and then they may also add filters. You're just trying to get the search to boost you a little bit more, on average, for most people. Hope it helps!

[Mrs--Belvedere0]

Hi @Shelley159 

Thank you so much for taking the time to search, share such thoughtful suggestions, and break it all down so clearly—I truly appreciate your generosity and insight.

It’s reassuring to hear that The Adler appears for you on page 4 using your specific search parameters. That said, I want to gently highlight a few key points that get to the heart of the visibility concern I’ve been raising:

This isn’t just about rank—it’s about how visibility is functioning for typical guest behavior.
Most guests aren’t searching by specific Palm Springs neighborhoods like Racquet Club Estates—they’re entering “Palm Springs,” a date range, and a guest count. In that kind of broad, real-world search, my listing does not appear at all—even after 15 pages—unless the guest zooms in almost to the exact address.

My visibility has changed—yet inventory has not.
The number of listings in Palm Springs hasn’t dramatically increased since my visibility dropped. That’s a key distinction. My listing used to be easy to find and consistently booked. The shift appears to be algorithmic, not competitive.

We intentionally offer a luxury experience, which is reflected in our 60+ five-star reviews, “Guest Favorite” status, and thoughtful design and hospitality choices. While we know we’re not the least expensive, we are confident that our pricing reflects the quality we provide—and our guests consistently validate that.

I’m going to implement your testing suggestions (minus guest-based pricing, which isn’t a fit for our model) and track what changes I see. Just having a fellow host take this seriously and offer tangible ideas has been incredibly validating—and I’m truly grateful.

I’ll be sure to report back with anything helpful I learn along the way.

Warmly,
Mrs. Belvedere
Host of The Adler, Palm Springs