Wednesday morning work up and the 2 listings owned by the same host that I cohost for the calendars were blocked and the account suspended. Since then, myself as well as the main account holder have called over 20 times in the past 3 days to try to get any sort of an answer as to why.
There have been no recent issues with any guests and the reservations that we had booked were not canceled so I am assuming something with account verification. Which the main account holder had a form that they filled out right away that they had in their email so thought it might be that
Not one agent has been able to tell us why it was suspended and literally give the exact same response saying they have escalated it and someone will call back in 24 hours...which never happens!! I have asked to speak to supervisors every time.
I feel like I am going insane dealing with airbnb and sad to see how terrible their customer service has gotten since i first started hosting many years ago. I have tried emailing executives at airbnb, and reached out through social media channels but always the same answers.
Has anyone else had this same issue, how do I get to talk to someone who actually knows how to respond to questions other than reading a script and can confirm the reason why the account was suspended so we can take action and then how do we appeal and how long does it take?
Any help or insight would be appreciated.
