Unjust Listing suspension

[Scott2075]

I've had my listing suspended, appealed and then permanently suspended - reason given was "You have created the same listing with same pictures and details because of that the listing has been suspended."

The property was listed managed by a real estate agent - I took the property back to manage as I was not happy with their management and created a new listing. This was to improve the property offering and I only have created ONE listing? I was told to do this by a super host and the real estate agent has withdrawn their listing.

AirBnb seem unresponsive and I've been unable to get any reasonable response for weeks.

Any suggestions?  

[Frances3408]

@Scott2075  Get new pics and update wording asap. AI is running things and must be using the same software that checks Uni assessments  😉

[Frances3408]

@Scott2075. Scott, did you provide proof of ownership to Airbnb? Also do you have anything in writing from the previous agency confirming that they acknowledge the termination of their management agreement with you and was there a notice period? Lastly how do you know the listing is permanently deleted from Airbnb? 

[Scott2075]

H Frances,  I submitted an appeal that they rejected. Despite many messages I have not yet actually spoken to anyone from AirBnb - I just get messages that they will contact me and they have not done as yet. Makes it  impossible to explain. I will see if I can get a formal response from the Real Estate and will  offer proof of ownership. Really hard when  I'm getting no responses.

[Helen3]

I would phone back a couple of times a day and post across Airbnb's socials . @Scott2075 

as usual Airbnb haven't bothered to do any user testing on this new initiative to weed out hosts who deliberately delete listings with poor ratings and set up duplicate listings .

It seems this new cull is catching hosts who have taken back listings from management companies or from hosts who previously owned the property, 

[Zheng49]

It's due to the recent crackdown on duplicate listings.

A lot of hosts/property managers would recreate a listing once they got negative reviews. So you could see a ton of negative reviews in their profile, but the active listings would have none. 

Airbnb decided to crack down on this problem. But I guess they didn't iron out all the kinks and some people with legitimate reasons to create duplicate listings were also involved in the ban wave. 

[Scott2075]

I again initiated contact with AirBnb today and spoke to someone who seemed to want to help. I again sent 3 ownership and agency termination documents and added a further document. I’m more hopeful but this issue is again referred to another team. Not resolved but best engagement yet.

[Scott2075 · Accepted solution]

Hooray, issue now resolved and my listing back up! 

[Ng47]

Can someone assist in our termination for Party Singapore - Pub Crawl / Bar Hopping 

we truly want to be part of Airbnb , however we still pretty new would like to have someone guidance on how to avoid for these mistake again

[Lissette72]

How did you resolve this?!? I’m having the exact same issue. Airbnb is telling me I’m being suspended because my ex property manager sucked and had bad reviews and fired them and stated managing on my own and now this. 😢😢

[Scott2075]

Hi Lissette,  my suggestion is to send proof of your property ownership, proof of termination of previous manager and then be persistent phoning the help line and hope to speak to someone helpful - good luck!

[Lissette72]

How did you send your documentation? Via the support thread? Or through an email of some kind? 

[Natasha711]

Exact same thing happened to me. Terminated Vacasa as full service agent. And started hosting my property directly then get suspended for ‘duplicate listing’ without warning 4 months ago. The original listing belonged to Vacasa,  I had no access to it and have sent proof that they have removed the property. I have sent proof of ownership and have called more than 50 times only to get stuck in a loop of having to re explain the problem to each now customer service agent. Every time I open a case they close it a day later after taking no action.

This is so insane. How do you get to speak to a proper manager not just the ‘supervisor’ who has no authority or power?

[Scott2075]

Hi Natasha, the department that makes these decisions will not take calls - best option is a call centre person who I understands and will follow up for you (that worked for me). Good luck!