reviews

[Teus121]

I have 200 and more good reviews, I am a superhost. Now, this year I have 2 bad reviews and airbnb is threatening me to kick me off the site. Does anyone here has this expierience too?

[Naomi208]

Hello Teus, what caused the bad reviews?

Try to appeal your complaint hopefully Airbnb will be able to consider.

However it  depends what allegations involved.

wish you all the very best 

Naomi

[Debra300]

@Teus121,

I recommend that you submit a request to remove the guest's review that only says (in English), "Could...", because it violates the policy regarding relevancy:  https://www.airbnb.com/help/article/2673, https://www.airbnb.nl/help/article/2673

Your review of her almost reads like you're bullying her and implying that she's incompetent for not knowing how to operate your appliances.  It clearly shows that you had a clash of personalities with the guest.  I suggest that you also request its removal (your response to her review will be removed when hers is taken down).  If I were a guest and read your comments, I wouldn't want to book your place because I wouldn't want to interact with you if I have a question or issue with anything in the rental.