@Lizzie
Well that certainly hasn't been the case all last week, and I have dozens of screenshots that suggest otherwise (which I'd happily post here, if the function to do so hadn't disappeared) I suppose all those EC coupons must be down to another "glitch" in the system. Never mind though, the relevant snaps have already been shared elsewhere.
Also, just to clear up any misunderstandings here and to make sure everyone knows exactly what's what, please provide the list of circumstances under which guests are now receiving refunds of service fees in the form of travel coupons, where Extenuating Circumstances don't apply? Perhaps where hosts have been cajoled/coerced into providing full refunds to guests, against their better judgement, and against the terms of their own cancellation policies? Or maybe in cases where hosts are voluntarily cancelling guests because they're worried about the potential health implications for themselves and their families? Other?
Are the guests in such instances also permitted to phone Customer Support to say that they don't want limited-use coupons, and request that the funds be returned to their original payment method instead? If yes, is Airbnb informing them in advance that they have this option? And if they don't have this option, what's the reason for that?
If Airbnb truly has any will to eradicate all the chaos and confusion relating to their ever-fluid yet opaque policies, perhaps they should hire some skilled policy writers who can manage to outline things in a clear, concise and coherent manner, that both hosts and guests can easily comprehend, at a glance. But hey - truth arises more readily from error, than from confusion, doesn't it?
