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  • COVID-19 Discussions
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Welcome to COVID-19 Discussions

Hello everyone, After much discussion in the Community Center, we've created this dedicated board to discuss anything related to the Coronavirus. As you will see there have already been a lot of conversations, so feel free to explore the topics before cre... read more
Created 19-03-2020
Lizzie
Administrator Lizzie in London, United Kingdom
0
19

Updates about how our Extenuating Circumstances Policy applies during the pandemic

As the global pandemic continues to evolve, public health is one of our top priorities. We are continuing to monitor COVID-19 developments, local government guidance, and making changes as we learn more. We know many of you have questions about our Ext... read more
Created 30-06-2020 | Latest reply 16 hours ago by Amy2302
Airbnb
Administrator Airbnb
71
6

[Meetup] Community Center Social Online Meetup: June 12th

Hello everyone, Thanks to those of you who were able to join last Friday's meetup. It was such a relaxed session, we just had a much needed chat–I don't think we even realised we had been talking for nearly two hours! Getting ready for the next o... read more
Created 10-06-2020 | Latest reply 12-06-2020 by Nick
[Meetup] Community Center Social Online Meetup: June 12th
Lizzie
Administrator Lizzie in London, United Kingdom
4
3

Refund discussion - no venting

Hello community! Many of us are feeling the burden of Airbnbs extenuating circumstances policy and at this time, there is not much more any of us can add to the conversation. So let's use this community to help us come together and share ideas. Let's keep... read more
Created 17-03-2020 | Latest reply 04-05-2022 by Emilie
Brandon-And-Robert0
Brandon-And-Robert0 in Denver, CO
185
29

Updates about how our Extenuating Circumstances Policy applies during the pandemic

As the global pandemic continues to evolve, public health is one of our top priorities. We are continuing to monitor COVID-19 developments, local government guidance, and making changes as we learn more. We know many of you have questions about our Ext... read more
Created 30-06-2020 | Latest reply 16 hours ago by Amy2302
Airbnb
Administrator Airbnb
71
6

Cancelled bookings as flights suspended ; host refusing to refund the booking amount.

Hello all,I booked an apartment in Dubai on 17th November for our upcoming trip to Dubia from 15th December to 25th December.Made the part payment of $ 1188.On 27th November, the flights from my country(Zambia) were cancelled due to Omicron mutation fear... read more
Created 02-12-2021 | Latest reply Tuesday by David8879
Pragati3
Pragati3 in Kitwe, Zambia
9
0

Refund discussion - no venting

Hello community! Many of us are feeling the burden of Airbnbs extenuating circumstances policy and at this time, there is not much more any of us can add to the conversation. So let's use this community to help us come together and share ideas. Let's keep... read more
Created 17-03-2020 | Latest reply 04-05-2022 by Emilie
Brandon-And-Robert0
Brandon-And-Robert0 in Denver, CO
185
29

Superhost status removed from cancelled bookings due to COVID

I am so disappointed, actually way beyond that. Airbnb practically encouraged all guests to cancel stays due to coronavirus (rather then postpone), they made us refund our income (mine to the tune of $20K and climbing), yet they kept their portion of the ... read more
Created 03-04-2020 | Latest reply 05-04-2022 by David8738
Jamie638
Jamie638 in Malibu, CA
10
0

A Host Response "A message to our hosts from CEO Brian Chesky" on 31st March 2020

Dear Brian Chesky,So the very same day that you release your message to hosts, AirBnB cancels another three bookings at our properties, and despite your promise to give 25% to hosts, AirBnB has told us we will in fact get nothing at all.This is because Ai... read more
Created 02-04-2020 | Latest reply 01-04-2022 by Will283
Tom-And-Rene0
Tom-And-Rene0 in Bali, Indonesia
14
21

Coronavirus and Extenuating Circumstances - A Host Perspective

We have properties in Bali. Just a quick paraphrase of the many conversations that we are having with guests and AirBnB right now. From Guest:Dear Host,We want to cancel our stay next week because of Coronavirus because we don't want to travel from Aust... read more
Created 07-03-2020 | Latest reply 01-04-2022 by Will283
Tom-And-Rene0
Tom-And-Rene0 in Bali, Indonesia
123
49

Coving - Sanitation Rules NOT unforced by Airbnb

@Airbnb endangered me with #covid19! Your host didn't clean the bathtub after the previous guest and you call it a "small discomfort"? According to your rules, this is a public health issue: https://airbnb.com/help/article/2839/health-and-safety-requireme... read more
Created 31-03-2022 | Latest reply 31-03-2022 by Kate867
Nandy9
Nandy9 in Miami, FL
1
0

Super Host Status in Vietnam 2022

Hi I have been a long time Super Host (5 years) In light of Vietnam's opening, we only recently annouced to open for normal international flight from 15th March 2022. The domestic flight has been resumed as normal in February. Hence, it is not possible to... read more
Created 03-03-2022 | Latest reply 15-03-2022 by Emilie
Duc2
Duc2 in Miami, FL
1
1

Complaint - air bnb haven't helped

I received a booking request for preapproval on Thursday, I preapproved this but the user was unable to accept. They received an error message which I have screenshot. I tried sending over a special offer and they were still unable to accept. I reached ou... read more
Created 05-10-2020 | Latest reply 28-02-2022 by Peter3322
Rebecca1342
Rebecca1342 in Barry, United Kingdom
4
1

Adding Vaccine Filter

I believe — as a Host & a Guest — that this filter should be added:“Host has been Vaccinated against Covid-19” As a Host, I get lots of Inquiries that would be InstaBookings if they knew we were vaccinated. As a Guest, I want that increased level of safet... read more
Created 15-04-2021 | Latest reply 28-02-2022 by Kitty-and-Creek0
Dassi0
Dassi0 in Greensboro, NC
22
12
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Re: Updates about how our Extenuating Circumstances Policy applies during the pandemic
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