COVID 25% of 50% - what about guests who cancelled within 7 days of check-in?

Becky35
Level 1
Charlottesville, VA

COVID 25% of 50% - what about guests who cancelled within 7 days of check-in?

Hi all,

 

Regarding the “relief” effort for hosts to still receive 25% of their stated cancellation policy for any cancellations related to COVID through 5/31-

 

Strict policy states 50% refund up to 7 days from Stay. And then no refund issued within 7 days of check-in. So if I had a guest cancel within 7 days of check-in last week due to COVID and AirBnB refunded them 100%, will I now receive 25% of the total payout amount for this reservation? 

 

Thank you, 

Becky 

1 Reply 1
Pilar1
Level 10
London, United Kingdom

As far as I understand it that would depend on when they booked too, if it was before March 14th I assume you would receive 25% of the total, minus cleaning fees as it’s always been, if you had Strict policy.