Hello,
I accepted a booking yesterday for a guest coming from NYC, I am in MA. Prior to accepting the booking I sent the following messages:
1. I want to make sure, prior to accepting this request, that you are aware of Airbnb’s policy for refunds and cancellations related to COVID19. Here is the link to this policy: https://www.airbnb.com/help/article/2701/coronavirus-information-and-extenuating-circumstances-polic...
2. “Reservations for stays and Airbnb Experiences made after March 14, 2020 will not be covered under our extenuating circumstances policy, except where the guest or host is currently sick with COVID-19. COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. The host’s cancellation policy will apply as usual.”
3. Please confirm you have read and understand this policy.
The guest responded with: Teagan, thank you for the opportunity to review! Yes, we are comfortable with the cancelation policy and would love the opportunity to stay at your place.
This morning the Governor of MA has asked that all out-of-state visitors self quarantine for 14 days, specifically those coming from NYC. Questions:
1. If this guest chooses to come, do I have to accommodate for a 14 day quarantine? I have future bookings that do not allow for that.
2. Since this is out of policy, I will be penalized as a super host for canceling.
3. What do I do?
Thanks,
Teagan from MA