Hello community!
Many of us are feeling the burden of Airbnbs extenuating circumstances policy and at this time, there is not much more any of us can add to the conversation. So let's use this community to help us come together and share ideas. Let's keep the anger and disdain on the other conversation feeds, please.
I am starting to receive requests for full refunds for stays outside of the COVID window, and I am wrestling with how to handle these requests. I want to give everything back to everyone knowing that we can help lessen the spread but that is not possible. I have mortgages and bills to pay as well.
I would love to hear what others have been doing/saying to help maintain their business, help stop the spread AND be empathetic to the guest's situation.
Here are my thoughts and I would love to hear your constructive feedback:
1. Ask the guest if they purchased travel insurance;
2. Ask them to review my calendar and find dates further in the future they would like to change to (I worry they will realize if they move dates far enough, that they can cancel with a much lower penalty);
3. Maybe offer a 50/50 refund if they don't want to find other dates?
My understanding is that the airlines are NOT giving full refunds, but allowing guests to change their dates at no cost. I feel that as the travel industry, we should all be following a similar process for consistency.
In reality, the Airlines and AIRBNB are the ones that will receive a bailout NOT us, so I feel like this would be a fair option to us little guys.
Lets please keep this constructive and helpful so we can get through this.
Thank you all!
