100 % refund against valid cancellation

100 % refund against valid cancellation

as mentioned on the website on 

What if I need to cancel because of an emergency or unavoidable circumstance?

i have followed the guidelines 

 

apart from that : 

Circumstances that require documentation

Government-mandated obligations, including jury duty, travel restrictions, court appearances, and military deployment. You'll be asked to provide a copy of the official notice dated after the reservation was booked, including the name of the person fulfilling the obligation.

i have provided the Government of India  circular 

The copy of the circular is available on govt. website: https://mohfw.gov.in/sites/default/files/Consolidated%20Travel%20advisory%20to%20travelers%20Updated... )  

 

after following all the steps still i received only 50% as a refund , but its mentioned that you will get a 100 % refund if the circumstances are unavoidable.

in my case, the advisory is issued by the Government of India  and i have submitted the proof also.

 

now you are requested to guide me on how to chase the AIRBNB team to get my 100 % refund 

as there is no email or reply from their side on this issue, i tried the help and contact us options also .

 

booking ref no : HMYNZSFTCW

 

 

3 Replies 3
Roberta2
Level 10
London, United Kingdom

Hi @Ajit-Bahadur0 

I would suggest you call them, as I am not sure where you are traveling to.

 

Numbers below

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

Roberta2
Level 10
London, United Kingdom

Hi @Ajit-Bahadur0 

 

You will need to call airbnb - they will not action cancellations on this forum

Numbers below

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

Mike-And-Jane0
Top Contributor
England, United Kingdom

@Ajit-Bahadur0 

I'm not sure as I can't open the link BUT I suspect the clue is in the name _ its an advisory not a Government mandate. I suggest you claim on your travel insurance