Hi All
Similar to many stories, I too am having difficulty getting paid for reservations due to COVID. I had a few reservations that meet Airbnb's criteria around when guests booked and cancelled their reservations. In one instance I would contact Airbnb and ask if certain reservations meet the criteria and the rep said no because the cancellation was made before the 25% announcement was made. When I reviewed Airbnb's policy again and said even if the cancellation was made before the announcement I would still be eligible and sent the screenshot to Airbnb after contacting them again, I was still told I do not qualify for a different reason. The CS rep told me I did not qualify this time because I was the one that contacted them to cancel a reservation. I then sent the CS rep a screenshot of an email I received from Airbnb stating the guest wants to cancel due to COVID and that I had a certain time period to respond. Although I sent that email it did not matter to the CS rep because although the instructions said I am the one that should contact them it should have been the guest. I then replied that doesnt make any sense as the guest was the one that contacted airbnb about cancelling because otherwise, how would i receive the email?
The process was beyond frustrating because of the inconsistent reasons on why I am not eligible and despite evidence provided it's like they just do not want to pay. The CS rep kept saying I would have received an email stating I would receive payout if I qualified. I then asked how if the cancellation was done before the announcement. Then the CS rep would say it's best I wait.
Has anyone else gone through this?
