A little strange guest, I ask for help with writing a review.

[Anna9170]

Two days ago I had a guest, who booked my apartment for 2 nights. 

She arrived about 15 hours, all according to the rules, was very pleased with the accommodation, said many compliments. 

It was a little strange that she came by cab, in our region it is VERY expensive and UBER is prohibited. For example, from the city where she was driving to Lloret de Mar, it takes 20 minutes and it's about 50 euros. (To understand, from Barcelona Airport to our city 150 euros, it's one hour away🙄). Just a little strange, given the low cost of the apartment, maybe it does not matter, but just a nuance.

At 1.30 a.m. I received a message from her that because of family problems she had to leave urgently. 

She herself made a "cancellation of the reservation" through the site, and did not ask me about a refund. 

I immediately got out of bed and ran to the apartment to check if everything was ok, because this girl seemed to me a little upset and strange from the beginning. 

In a normal situation, I have an independent departure, the guest closes the door and puts the keys in the mailbox. But here I was very worried that this girl may not close the door at all, for example, or suddenly she destroyed the whole apartment🙈)).

Everything was okay, she asked for 15 minutes to pack up, gave me the keys and waited for her boyfriend on the porch. I offered to wait with her, but she refused and repeated many times that she was okay.

After half an hour I asked her if she was safe and she confirmed that her boyfriend had come for her and everything was fine.

Well, now the question! What should I write about this guest in my review, what nuances will be important for all hosts? 😎

I have no complaints to her, everything in the apartment was perfect, she did not use anything, did not ask for a refund. The only problem was that I had to go at night (I live half an hour from this place), and I have children, I get up early etc. ... However, no problem, these are the nuances of work, but not every host has the opportunity to come at night to check if everything is okay.

What rating will be adequate for this guest and what should I write in the review? I would be very grateful for any opinions.

[Helen427]

@Anna9170, it was compassionate of you to be alert to possible issues relating to this guest.

Give her a positive review as none of us know what's going on in anyone's lives, more so during these challenging times.

You could always send her a Private msg & be open to her coming back should she wish to or need somewhere safe to stay.

 Others have also had guests who booked at the last minute who are fleeing an uncomfortable situation they find themselves in that also evolve over the night.

Credit where it's due that she msgd you to say her boyfriend was coming to pick her up & that she was checking out early - you can image what the neighbours may have thought - a break in perhaps?

All the best

[Anna9170]

@Helen427  @Heidi588  I am very pleased to read it, but I think you are exaggerating my merits). I just wanted to check my list and I felt uncomfortable for the psychological state of my guest, because I too was in an unhealthy relationship and immediately I see such a familiar state.

[Fred13]

I read it as - she arrives in Barcelona and had a spat with the boyfriend (or found out he was married!) so emotionally leaves the city and goes off to the 'countryside', and then the boyfriend starts the usual campaign to have her back (after assuring her he is getting a divorce!) and finally convinces her and drives the 1-hour drive in the middle of the night. This is really a true love story.

[Anna9170]

@Fred13  I am sure that in reality it was very close to your story. ) Sometimes in front of our eyes there are such dramas on vacation, Shakespeare has a rest.

[Fred13]

@Anna9170 Watch the scoundrel not get a divorce after all because it is always 'cheaper to keep her'. I think we figured this escapade out; aren't we smart? LoL

[Ann72]

@Fred13  I was waiting for someone to see it the way I saw it from the first 🙂  I wanted to ask @Anna9170 when she had booked the room - I was guessing it was rather late notice.  Anna, of course you handled everything perfectly, and I think your four children are lucky.

[Anna9170]

@Ann72  Bingo, she booked a room around 3 a.m. on the same day of arrival. 😅   @Fred13  Ha, we are smart as Sherlock Holmes).

[Kelly149]

@Anna9170 but to your question of the review, perhaps

”xxx last minute booked & then left rather suddenly after arrival, we certainly wish her well wherever her travels may take her”

then you’ve not presumed anything but you’ve conveyed that at least her trip planning may leave something to be desired. 

[Anna9170]

@Kelly149  Thank you so much, you answered my question perfectly. The hosts, for whom such a departure will be a problem, will think about it. Those for whom it is not a problem - ok, I immediately wrote that I have no complaints about the guest, except for some intuitive feelings. 

[Helen427]

Well worded @Kelly149 

Now what about Star Ratings?

All 5's @Anna9170 @Dale711 @Kelly149 @Fred13 @Ann72 @Helen350 and others?

[Fred13]

There is no Airbnb 'case' we (The Sherlock Club) can't crack. May the next case proof more challenging, this one barely tested our well-honed detective skills.. 

[Anna9170]

@Helen427  And what exactly is the question about reitnig, I did not understand a little... 
@Fred13  Sounds like fun)

[Huma0]

I had a young lady book one of my rooms for 10 days when she was coming to London for work. She then asked if her friend/colleague could stay also. I said fine and they paid the extra person fee and all seemed okay at first. 

However, it became clear from the start that they had formerly been a couple and that he wanted her back. They got on well initially, but pretty soon you could sense some rather negative tension. On day three, there were raised voices and a lot of stomping up and down. I discovered the girl dragging her heavy suitcase down the stairs. I asked what was going on and she told me she was leaving as they had a huge row and she couldn't handle it anymore. He realised she was going and ran down the street after her but returned with his tail between his legs.

Long story short, the guy stayed on for the remaining week, clearly unhappy that he had come at all, but well behaved and polite and she went to stay with a nearby friend.  

I decided not to leave her a negative review because, well, they weren't bad guests overall, things returned to their usual calm after she left and there was no request for any kind of refund. I'm not used to that sort of drama in my house, but these things happen in relationships and technically there were no rules broken...

[Anna9170]

@Huma0  Yes, technically there can be no claims at all, everything is within the rules and correct. But you understand that something is not right. Especially for you, when other guests live here, I imagine how nervous you were.
When we watch movies, we like bright and emotional relationships, but when we have guests, we want everything to be quiet and calm. )))).

[Huma0]

@Anna9170 

Yes, for sure. In a film, TV drama or novel, normally there needs to be some 'conflict', otherwise there is no story, but it's not something I want in my home! 

This was last Summer, when I had a string of weird experiences that I hadn't had before, including two individual guests having a huge argument. I didn't leave bad reviews for either of them, but it was VERY uncomfortable, both for me and the third guest who happened to be in the room...