Thank you for your comments @Emiel1 @Phoenix14 @Sarah977 @Dan480.
I'm happy to elaborate on what the issue is with @Ute42's comment here:
And now a 22 year old customer service rep kid threatens You to be kicked out?
In this case, a person's age is not relevant to the way that they do their job, and the inclusion of this comment is unnecessary. The assertion that someone is 'ill-trained' or 'lacking experience' is of course acceptable, as it comments on the facts we have at hand, and does not discriminate based on the person's age.
What has this kid achieved in his or her life so far? = Working with airbnb CS.
The tone of this comment is also discriminatory: it's not kind to belittle someone for their achievements, or as is implied here, the lack thereof, and it's certainly not acceptable to look down on someone for their profession.
There are plenty of topics here in the Community that make complaints about CS experiences: you'll notice that criticism of Airbnb is most definitely allowed here, and we welcome constructive comments on how to improve hosts' experiences.
Of course, I also understand that everyone is frustrated with the situation here, and I quite agree that from the information that has been presented, there seems to have been some poor decisions made, but this does not make it acceptable to make discriminatory comments.
Maintaining a basic level of respect for others is what keeps this Community a welcoming and resourceful place for all, and it is our job as Community Managers to ensure that this is the case.