AIRBNB May 1 COVID19 Cancellation Refund Extended to June 15 for GUESTS But Not HOSTS?

[GF-and-Pam0]

https://news.airbnb.com/update-about-our-extenuating-circumstances-policy-may-1-2020/ - "By Airbnb · May 1, 2020 - Airbnb guests will receive full refunds in cash or travel credit for cancellations of COVID-19 impacted reservations booked before March 15, for check-ins up to June 15, 2020"

In brief:

1. We have always had a STRICT cancellation policy, and

2. Our June 8 Confirmed Guest Canceled Upon seeing AIRBNB's NEW Cancellation Policy which QUALIFIES her Reservation for Cancellation for full refund as PER AIRBNB NEWLY announced May 1, 2020 (link included above)

3. QUESTION:

If AIRBNB announced a new cancellation policy on May 1 that caused our guest to cancel a STRICT Cancellation reservation, then WHY would we not be eligible for AIRBNB Payment? I have repeated this same issue not at least 3 times - I am an online educator and cannot make this point any more clear.

AIRBNB CUSTOMER SUPPORT:
"Even though the policy has extended to cover the GUESTS bookings,
it hasn't extended for the HOST payouts"

QUESTION:
Why would an airbnb originated cancellation policy that we did not approve for our listing apply to guests but not applied to HOSTS being eligible for AIRBNB Payments?

YOUR own customer support folks do not understand why this is being done to HOSTS?

See below

FROM AIRBNB CUSTOMER SUPPORT:

“After reading over your above question this is something we wouldn't have the answer to.

I am not completely sure why they haven't applied it to the hosts side but,

are hoping that they do soon.”

[Chris12538]

The short answer, Airbnb doesn’t care. Which ironically is the long answer, too. 😕

[William1280]

I strongly agree with you two Chris12538 and GF and Pam. 

I am OK with fully refunding the guest because if I was a guest I would want to be fully refunded. Currently, guest can cancel for a full refund reservations made up to June 30 not June 15.

My question, when will the EC policy cease?

My annoyance is Air BnB not fully honoring the 25% hosting assistance (HA). I had a guest cancel on March 11. She agreed that I should be paid $600 of her $1,544 stay. I was paid the entire amount. I presume the difference would get deducted from the 25% HA payout. To my surprise the entire amount was deducted. I was OK with it, inspite of it being the wrong choice on every level and the assumption that I would receive the 25% HA payout for that reservation.  I was told that reservation does not qualify due to it being cancelled on March 11 before the policy went into effect, which means the guest was not entitle to a complete refund. The policy states, if a reservation was cancelled or started before the policy was enacted, that reservation will not be considered. Curiously, on April 2, An  Air BnB Case Manager (he will remain nameless) manuel altered the reservation cancelled dated to April 2, which was wrong on every level and continued to make the reservation ineligible for a full refund.  The CM only argues it, which his points are general and not correct, from the guest's prospective ignoring the host prospective. He states the policy was retroactive to which I agree however, he is ignoring the reservation was cancelled before the policy was made. The fact that I have no recourse is disturbing.

I still believe Air BnB is a great platform. I believe it's the staff that is giving Air BnB a bad reputation. The rules and policies ars not consistent with all. 

[Mike-And-Jane0]

@GF-and-Pam0 I think its very simple - Airbnb cannot afford to refund 25% (aka 12.5%) forever. I just hope that they eventually start to put a more geographically suitable EC policy as some countries open and others do not.