Hi Community,
I have an uncomfortable situation with my today guests. Here's the scenario. I'm wondering if I am missing anything...
Situation
We meet, greet and tour guests around to make them comfortable and feel welcome.
The booking lady is absolutely fine. That's were it ends. The 2 kids, between about ages 7 to 14, approximately, didn't ask, where in the first 20 minutes, they are disrespectful terrors. Yelling, screaming, tresspassing on 2 neighbours properties. (Had to tell booking guest, strongly, that they were trepassing), they threw gravel on my husband's new truck, attacked each other with campfire sticks.
As well, my husband was chatting with the spouse, who confirmed that he had taken THC cannabis. I didn't know this until we left, but I could not figure out why he said he didn't know where he was. Made sense later.
Action Taken,
Within an hour I has a conversation with an excellent Airbnb CS rep who documented everything. As well, we plan on doing drive bys daily.
Sorry for thd long winded thread.
Is there anything else that we should or could do?