@Trevor243
Possibly being an old thread Trevor may have moved on, and may have even given Airbnb the heave ho and is now listing on another platform. But just in case he is still about I would like to have my tuppence worth.
I have worked in support, I spent a year trying to equitably sort out issues just like this one and I can tell you Trevor, hosts are not as pure as the driven snow when it comes to claiming property damage.
Many times I had to deal with a host claim that looked legitimate but was in fact downright fraudulent!!
A host puts in a claim for $2,500 for an outdoor furniture setting that a guest has damaged with cigarette burns to one or more of the settings cushions. The host has documentary evidence that it will cost $2,500 to replace that outdoor setting and provides timely photos of the damage.
What the host does not disclose is, he bought that setting from the local op-shop for $350 and is now claiming $2,500 for its replacement !!!
Airbnb do not and never have offered 'new for old'.....but hosts expect them to. I knew of one host who made many thousands of dollars through claims for damage that was possibly created by himself in order to up-scale his furniture inventory.
Trying to strike a fair balance here is hard and Airbnb have become very defensive when dealing with these claims because they have been screwed over by unscrupulous hosts in the past.
The other thing is CX are sick and tired of having their heads ripped off by angry platform users day after day. The fastest way to get your ticket closed is to bounce CX the way you have done here on the Community Centre. If you are pleasant and ask for advise and help, you will get it.....start demanding and, it's....... hasta la vista baby!
You are the architect of your misfortune mate.....simple as that!
Cheers.......Rob
@Dolores227 @Huma0 @Sarah977 @Debra300