Hello everyone,
With Valentine's Day just behind...
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Hello everyone,
With Valentine's Day just behind us, I thought we could extend its positive vibes a little longer...
Latest reply
I am wondering if AirBnB can let hosts choose whether or not to accept guests who can't pay when they book, it seems like the policy is to allow them to pay 2 weeks ahead, but then if they cancel due to non-payment at that time we are less likely to get booked for those dates, and I'd prefer to have allowed a guest who can plan ahead to book it. We had one once who took up tons of time asking me to hold their spot even when it was going to drop because they couldn't pay yet, they said they'd have the money the next day, and please would I hold it, the best I could do was to say to rebook the next day and they wanted me to stay up to accept them again at midnight, but then they said they wanted amenities that we didn't have and went elsewhere. The day before they booked I'd had an inquiry which I accepted, but this new reservation that ended up not being able to pay caused me to lose the inquiry guest because it came in before the inquiry guest had time to respond. I would love it if we could be assured that guests always pay at the time of booking, or if we could choose that option as a host. @catherinepowell
A reservation will only be confirmed if the guest make the payment (in total or the first installment if there is a payment plan or a "long term stay "involved) within 24 hours after booking.
I think it was that this guest was given 72 hours to pay and then was asking me to hold their spot longer. Is the policy now that they have to pay within 24hours? I usually have only short stays and would still like the option to choose to have guests who pay in full on booking, as it seems that some who have made partial payments are more likely to cancel, and it's harder then to rebook those dates.
1. There is a 24 hours time limit to complete payment and is especially for guests who use other payment-methods then creditcard, which methods needs more time to handle or to verify if it is completed.
2. Partial payment is part of payment plan.
Both situations can not be controlled by the host.
Absolutely @Gillian244 ! Most of my bookings are short term and many are not long before check-in (2 hours to two days), I don't want "wish" bookings, nobody shuld be able to lock my calendar that aren't 100% ready to go, nothing pending! I had someone book me on a friday afternoon for that night "just in case", she promised to pay in one of her messages even if she didn't stay and then never paid after she failed to stay. I contested it and they said, so sorry.... Stay well, JR
@Gillian244 When guests book an Airbnb they give their credit card details and they pay. This is what a guest sees before they "Confirm and Pay" for your listing:
@Gillian244 The guest has to pay within 24 hours of booking, but hosts don't have any say in whether the guest pays all upfront or chooses the pay half up front option.
(There used to be a "group payment plan" or whatever it was called, whereby a group was given 72 hours to pay, they could each pay their share of the booking separately but that was done away with a couple years ago. It was a real drag for hosts, but I assume Airbnb canned it because lots of those payments fell through and never got confirmed, so Airbnb was losing money on them, when those listings could have been booked by others if it hadn't been blocked for 72 hours.)
It shouldn't make any difference as far as a guest deciding to cancel or not, because whether they paid in full when booking or paid half, they are still subject to the same cancellation and refund policy. If the nightly rate is $100 and they paid in full and are eligible for a 50% refund, they'd get $50 back. If they only paid half when they booked, they wouldn't get anything back, because the refund is based on the total cost of the booking, not on how much they have paid already.
What I have found is that guests who've had past Airbnb stays already have their payment info uploaded to the site, so their payments go through and are confirmed right away. New users often tend to book a place before they've uploaded their payment info and had it verified (I really wish Airbnb wouldn't let them do this, because it ties up a host's calendar for up to 24 hours).
And newer users often don't understand that if they cancel and have only paid half up front, they may not get any refund at all. They often think that 50% refund means 50% of what they paid, not the total reservation cost, so maybe that's why you find that those who are paying half up front are more likely to cancel.
Or they're the kind of people who just don't have their finances or planning very together in a responsible way, so can't afford to pay the whole shot at once and then have a change of plans and cancel.
"I really wish Airbnb wouldn't let them do this, because it ties up a host's calendar for up to 24 hours",
Exactly! Thats not terrible a week or a month out but its death to a weekend booking when its a day or less from check-in if their payment falls through and your place is invisible during that time! Its happened to me a handful of times in the last few years and it makes me want to start drinking heavily every time it does. Anything 24 hours from check in should be paid for upfront before they can reserve my spaces. Stay well, JR
It's interesting how when a host sets up a new listing, that it takes a day or two for the listing to go live, yet guests can open a new account and send a booking request immediately before any of their info is verified, thus making the host wait with a tied-up calendar.
If Airbnb had a waiting period for guests after they sign up- as long as it takes to verify their payment and other info, just as they do with hosts, before they were allowed to book anything, this wouldn't be an issue.
But of course Airbnb doesn't care about hosts being inconvenienced, only guests.
I don't understand why any reservation request is allowed by Airbnb without payment. If the guest is unable to pay, Airbnb ought not allow a host calendar to be tied up whilst the guest sorts out their finances, it ought be done up front and Airbnb ought be placing a hold on the credit card at that point.
Of course, what we must realise is that Airbnb is more interested in its 13% than it is the host revenue and therefore if being flexible towards the guest encourages them to eventually pay and make the reservation, that is to Airbnbs advantage. If the guest doesn't pay up, Airbnb has lost nothing, it's just the host that potentially loses out. And there are plenty other places for a guest to book so if Airbnb plays along with the guest, the chances are the guest will book somewhere else through the Airbnb platform. Win win for Airbnb. Who cares about the host?
Thanks for your post. This is why I was asking if hosts could have the choice of whether or not to accept guests who haven't paid yet and risk tying up their dates, or if we could check a box that accepts only pre-paid guests which makes more sense to me.
@Gillian244 , I have not found the elusive " (X) pay the host before you book" check box, let me know if you find it please, JR
@Melodie-And-John0 There isn't as yet a check box, that is something I was wishing that AirBnB would add, so that host could choose whether or not to allow dates to be held without payment.