In 2021, we booked our stay for August 2023. An advance is paid via PayPal and the final payment done this year via PayPal. So far so good. No problems at all with the house and/or AirBnB.
After receiving a bank statement, we saw that PP used a wrong exchange rate. First we contacted AirBnB who told us that we should take contact with PP.
Unfortunately, impossible to speak with somebody within a call center with some responsibilities. Each time another person and no reactions via email.
Finally we contacted VISA (Worldline) and they made a claim to PP, just for the problem of the rate of course.
Suddenly we received an email from AirBnB to announce the WHOLE cancellation as requested by…. the customer. That is totally NOT correct, neither VISA neither we were asking that.
We tried to reinstate the booking, but impossible due to the fact that there was already another booking! We just got our advance back.
We made help tickets which were read by different persons…. A lot of (false) promises. We went from A to B to Z.
No reaction at all by email.
It’s high season… the house we booked is also already booked for 2023. The host and the owner are not happy with the ongoing problems. It’s 1 week before departure…. Now we must rent several houses to have a stay…. We invested almost 1000 dollar on top for another stay !!!!
Last Friday we had contact with Worldline again. They are very upset with the illegal actions from AirBnB. They cancelled unauthorized our booking AND they did no refund of the total amount.
This is NOT acceptable at all. AirBnB did a BIG mistake. We are ashamed about the fact that AirBnB made wrong actions. Maybe we should take contact with the presse !