AirBnb policy concerning false reviews

[Elaine704]

I am concerned that AirBnb doesn't arbitrate accuracy/truth when it comes to reviews.  If a host or guest can provide visual evidence that discredits their review, why should it be allowed to stand?

Elaine Snider

[Dale711]

@Elaine704 ,

I totally agree with you!

"I am concerned that AirBnb doesn't arbitrate accuracy/truth when it comes to reviews.  If a host or guest can provide visual evidence that discredits their review, why should it be allowed to stand?

Elaine Snider"

Wish HAB members can look into your point of view!

 @Anna1403 , @Bez8,  @Antonella78, @Susan208, @Till-and-Jutta0,  @Nutth0, @Norma17, @Peter1, @Merrydith0, @Pascale144, @Omar202, @Pooja30, @Tiffany204, @Vinícius0, @Shinya0, @Ningyi0, @Samuel604 

[Mindy115]

It’s time for Airbnb to review their  policy?!

There’s a false review on my listing that I requested Airbnb to remove, the rep said that they can not because I had replied, as a lesson learned: do not reply to false reviews!!

[Anita325]

AIRBNB has a policy to remove retaliatory reviews from verified parties. They have failed to honor that policy now on three occassions. verified party, false retaliatory review, no amount of calls or escalating has helped. I did have a support person finally confide that they consider reviews like this....

"First...is there any fraud on the review? If we don't see that then we close the case. We told not to consider anything that doesn't have obvious fraud."

So their policy is, at a minimum, not being enforced. 

I even copy and pasted the policy from their website to the support staff, none of them recognized it.