Airbnb 25% Covid Cancellation Payout Airbnb dishonestly

[Melanie275]

Airbnb lowered my booking rate on all 8 of my reservations that qualified for the 25% Covid cancellation, in order to pay less then committed. I sent Airbnb snap shots of my original booking rates the guests paid, along with snap shots of the rates Airbnb lowered my bookings to, without my authorization. I spent 2 months contacting Airbnb support and was finally told that a case manager would be reaching out to me to proviide me with accurate records and compensation. Another month went by, while I continued to attempt to reach out to support.
Now, Airbnb is telling me there is nothing they can do to provide me with accurate records, (for tax write off purposes) and the compensation Airbnb committed to.

Did anyone else experience this issue with Airbnb lowering your original, booking rate, from what the guests actually paid, (without your authorization) In order to compensate you less then committed on the 25% payout? Is this even legal??? 

[Huma0]

@Melanie275 

You should also have emails confirming each booking with the total for each stay (I hope you have kept these). It's not difficult for Airbnb to see from those/combined with the cancellation policy you had what you should have been paid and what 25% of that equals, so I don't know how they can argue that they can't work this out.

I have not had this problem, but I had the opposite one, where Airbnb tried to overcharge a guest for a cancelled stay. The amount they said she owed somehow changed at some point between her cancellation and what would have been her check in date. It took me a month to get this sorted and even longer for the guest to get refunded the extra money that was wrongly taken from her. So yes, there are weird miscalculations happening sometimes on the system. It's not necessarily an outright attempt to rob you.

I wanted to double check also that you understand that you are not supposed to get 25% of the total booking amount, but 25% of what you would have got from your cancellation policy under normal circumstances, i.e. for a Strict policy, that would typically mean 12.5% of the total booking amount or 0% if it was a Flexible policy. I'm sure you are aware, but just wanted to double check in case that was causing additional confusion with CS.