@Trude0
Trude, Sarah inadvertently brought up a serious point here which I had never really given any thought to. But seeing as she had made it, I thought I would do some checking....the most recent issue being less than one month ago.
I have access to the last 47,259 emails I have received since I purchased this computer in 2013. I never remove a communication from this computer....you never know when you might need to cross reference something. I move them to the 'Deleted folder' but I don't remove them.
I have only ever had 4 situations where CX could not be of any help to me, and I have had 21 where they have been of help to me. I have received a feedback request email for all of those 21 successful CX encounters but, I have not received one for any of the 4 unsuccessful encounters.
To my point and yours Trude, what on earth is the good of feedback if all you are going to request and accept, is positive.
Guests are continually encouraged by Airbnb to find something negative to say about us hosts, why is it that the company are so reticent to hear anything negative from we......those same hosts?
Cheers........Rob
@Sarah977